MBNA old debt now with Lowells

vix2000 Forumite Posts: 1,114
Part of the Furniture 500 Posts Combo Breaker
Hi please excuse the long story but I need some experienced advice please.

I have a very long MBNA debt, probably 12 years or more. I have a Tomlin order and have religiously paid £100 via 4 x weekly payments of £25 a month. The debt has gone through many debt collection agencies, including but not only Arden, penultimately Hoist, recently transferred to Lowell.

I had calculated from the sparse information received from Hoistvthat I have a couple of hundred left to pay, and, due to the current financial struggles and having a secondary incurable cancer diagnosis and trying to be stress free, I contacted Hoist in March and asked if they would write this off due to my impeccable payment history. I was then told that Lowell had taken over. I telephoned Lowell and related my situation and was given the impression that it could be written off due to circumstances. Next I receive a thick correspondence pack asking for financial statements etc etc. and a balance that bears no resemblance to my calculation of the actual balance.

I had a conversation with Hoist last July after receiving correspondence with a balance on which did not Match my figures, and were told that was the balance at July 1st. I had done my calculation from this figure. I had now received my cost of living payment which should cover what I owed so I telephoned Lowell who told me they had not received my payments, I had only paid 25 in April and 25 in June and my balance was over 250 more than it should be.

After arguing the toss I was told to send bank statements to their email. I checked with my bank and the payments had definitely been paid so I sent the statements and asked them to send me itemised transactions for the last 5 years. I have now received a reply saying they can’t provide the transactions just a list of the last few payments to Hoist with no balances, which is neither use nor ornament in working out a balance.

I was under the impression that they were legally obliged to provide transactional statements and if they can’t how do they or I prove what is owed?

on advice from legalbeagles I sent a SAR to which they have replied with a list of payments but no balances which doesn’t help. And only since they took over the account. I have, however, been sorting my paperwork out and found an annual statement from IDEM servicing from nov 2021 so I have worked out from my statements I owe £150, not over £500 they are asking for?

Any advice on my next steps would be gratefully received!! Thank you


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