Costa Coffee Rewards

Jmcv

Am I the only person who thinks that Costa Coffee rewards scheme is ageist.  My 90 year old mother in law visits approx. three times a week.  It is part of her social life where she meets her friends.  Sometimes she buys two coffees per visit, but she is not eligible for any rewards points.  Why?  Because she does not use an app.  This will affect many older folk.  I have tried emailing Costa but no reply.  Thoughts please.

la531983

No it isnt ageist in the slightest. 

I have just been in Sainsburys and bought some cookies. They would have cost 40p more if I didnt have a Nectaer card. Is this discriminatory? No, because you can get a Nectar card.

This is no different.

Robin9

la531983 said:

No it isnt ageist in the slightest. 

I have just been in Sainsburys and bought some cookies. They would have cost 40p more if I didnt have a Nectaer card. Is this discriminatory? No, because you can get a Nectar card.

This is no different.

It is different - Nectar is a solid piece of plastic and you don't need a phone to use it. 

la531983

Robin9 said:

la531983 said:

No it isnt ageist in the slightest. 

I have just been in Sainsburys and bought some cookies. They would have cost 40p more if I didnt have a Nectaer card. Is this discriminatory? No, because you can get a Nectar card.

This is no different.

It is different - Nectar is a solid piece of plastic and you don't need a phone to use it. 

OK, explain how it is "ageist".

It isn't.

If thats the angle the OP is going down, he will get absolutely nowhere.

la531983

From the website (cant post links yet), but its on their FAQ page.....

Can I keep using my card in conjunction with the app?
Absolutely! Beans can be collected with both the card and the app and will count towards your balance.

The simple solution is to use the physical card. There is no issue here.

baser999

I still have a physical card as the wi-fi connection doesn’t always work in our local Tesco. Rewards (beans) accumulate either way.

born_again

Robin9 said:

la531983 said:

No it isnt ageist in the slightest. 

I have just been in Sainsburys and bought some cookies. They would have cost 40p more if I didnt have a Nectaer card. Is this discriminatory? No, because you can get a Nectar card.

This is no different.

It is different - Nectar is a solid piece of plastic and you don't need a phone to use it. 

You don't at Costa either. Still have the card & that works.

Do any of the OP MIL friends have the app. You can share it & they can use the free drinks for a round between themselves.

sarah1972

Pmd the team to move to a board as it’s currently not posted on one.

Torry_Quine

I use my card at Costa too. Not happy they've increased the number of beans you need though for a free drink 

MACKEM99

We use our own mugs get extra green bean for each and they keep coffee hot for longer.