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Costa Coffee Rewards

Jmcv
Jmcv Posts: 2 Newbie
Fourth Anniversary
edited 16 August 2023 at 2:50PM in Shop but don't drop
Am I the only person who thinks that Costa Coffee rewards scheme is ageist.  My 90 year old mother in law visits approx. three times a week.  It is part of her social life where she meets her friends.  Sometimes she buys two coffees per visit, but she is not eligible for any rewards points.  Why?  Because she does not use an app.  This will affect many older folk.  I have tried emailing Costa but no reply.  Thoughts please.

Comments

  • la531983
    la531983 Posts: 2,493 Forumite
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    No it isnt ageist in the slightest. 

    I have just been in Sainsburys and bought some cookies. They would have cost 40p more if I didnt have a Nectaer card. Is this discriminatory? No, because you can get a Nectar card.

    This is no different.
  • Robin9
    Robin9 Posts: 12,404 Forumite
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    la531983 said:
    No it isnt ageist in the slightest. 

    I have just been in Sainsburys and bought some cookies. They would have cost 40p more if I didnt have a Nectaer card. Is this discriminatory? No, because you can get a Nectar card.

    This is no different.
    It is different - Nectar is a solid piece of plastic and you don't need a phone to use it. 
    Never pay on an estimated bill. Always read and understand your bill
  • la531983
    la531983 Posts: 2,493 Forumite
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    Robin9 said:
    la531983 said:
    No it isnt ageist in the slightest. 

    I have just been in Sainsburys and bought some cookies. They would have cost 40p more if I didnt have a Nectaer card. Is this discriminatory? No, because you can get a Nectar card.

    This is no different.
    It is different - Nectar is a solid piece of plastic and you don't need a phone to use it. 
    OK, explain how it is "ageist".

    It isn't.

    If thats the angle the OP is going down, he will get absolutely nowhere.
  • la531983
    la531983 Posts: 2,493 Forumite
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    From the website (cant post links yet), but its on their FAQ page.....

    Can I keep using my card in conjunction with the app?
    Absolutely! Beans can be collected with both the card and the app and will count towards your balance.

    The simple solution is to use the physical card. There is no issue here.
  • baser999
    baser999 Posts: 1,232 Forumite
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    I still have a physical card as the wi-fi connection doesn’t always work in our local Tesco. Rewards (beans) accumulate either way.
  • born_again
    born_again Posts: 17,928 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Robin9 said:
    la531983 said:
    No it isnt ageist in the slightest. 

    I have just been in Sainsburys and bought some cookies. They would have cost 40p more if I didnt have a Nectaer card. Is this discriminatory? No, because you can get a Nectar card.

    This is no different.
    It is different - Nectar is a solid piece of plastic and you don't need a phone to use it. 
    You don't at Costa either. Still have the card & that works.

    Do any of the OP MIL friends have the app. You can share it & they can use the free drinks for a round between themselves.
    Life in the slow lane
  • sarah1972
    sarah1972 Posts: 19,323 Senior Ambassador
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    edited 16 August 2023 at 12:06PM
    Pmd the team to move to a board as it’s currently not posted on one.


    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • Torry_Quine
    Torry_Quine Posts: 18,862 Forumite
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    I use my card at Costa too. Not happy they've increased the number of beans you need though for a free drink 
    Lost my soulmate so life is empty.

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  • MACKEM99
    MACKEM99 Posts: 987 Forumite
    Fourth Anniversary 500 Posts Name Dropper
    We use our own mugs get extra green bean for each and they keep coffee hot for longer.
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