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Tube discussion/ticket validity Oyster/contactless
MilesT6060842
Posts: 219 Forumite
I have sometimes heard announcements on the tube where there is a significant delay/disruption that "your ticket will be valid on local buses or alternative routes".
I can see how this works for a single paper ticket, but clearly this does not work by default for oyster/contactless for bus alternative after a broken tube journey has started.
You will won't be allowed to board a bus without tapping, at which point you will be charged a bus fare.
Presumably you have to contact the contact centre to get a refund? Has anyone got any experience of doing that, is it straightforward or does it take a lot of explanation?
I can see how this works for a single paper ticket, but clearly this does not work by default for oyster/contactless for bus alternative after a broken tube journey has started.
You will won't be allowed to board a bus without tapping, at which point you will be charged a bus fare.
Presumably you have to contact the contact centre to get a refund? Has anyone got any experience of doing that, is it straightforward or does it take a lot of explanation?
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Comments
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I have wondered many times why they still say this since hardly anyone has a paper ticket. However, I don't know what you are supposed to do in these circumstances.MilesT6060842 said:I have sometimes heard announcements on the tube where there is a significant delay/disruption that "your ticket will be valid on local buses or alternative routes".
I can see how this works for a single paper ticket, but clearly this does not work by default for oyster/contactless for bus alternative after a broken tube journey has started.
You will won't be allowed to board a bus without tapping, at which point you will be charged a bus fare.
Presumably you have to contact the contact centre to get a refund? Has anyone got any experience of doing that, is it straightforward or does it take a lot of explanation?1 -
I would also be interested in the answer to this question0
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Announcements are stuck in the 1970s. The one on the Overground that says you must have a ticket or Oyster Card or else doesn't seem to take account of the contactless card used by many.0
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It happened a few years ago to me. I actually used oyster back then (now use contactless) and got an email telling me to present my oyster card at an information desk or similar for a refund within a certain time frame.
The email arrived when I was back home. In west Yorkshire. So a little bit pointless0
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