'late' defects

soolin

ebay are still removing late notifications where something tracked initially looks late but when RM or the courier info catches up it shows it arrived in time and this is a necessity with the much discussed unrealistic estimated delivery times given to buyers by ebay.

On my private account though I had one of my large letters never track and buyer marked it as 'late' which is OK as they can do that if they want (but it is irritating as I always send quicker than my listing suggests) , but because I don't sell a lot on that private account shows now as around 0.4% of a defect which in itself is not an issue as I am still above standard. However, as I am doing so well on Vinted I have started listing a lot of allowable things on there, and even moving some of my private items from ebay onto Vinted which means overall my ebay sales on that account are really dropping. In turn that means that every time I get re assessed on ebay that 'late' increases percentage wise.

It is actually very clever the way that works if you think about it, to keep that defect at a sensible amount I am forced to keep listing more and more in an attempt to sell things to keep my ratio of arrived on time high. As large letters don't always track I am also looking to list parcel sized items - and this is all just a small private account which I just use to move on unwanted bits and bobs. 

shapala

soolin said:

ebay are still removing late notifications where something tracked initially looks late but when RM or the courier info catches up it shows it arrived in time and this is a necessity with the much discussed unrealistic estimated delivery times given to buyers by ebay.

On my private account though I had one of my large letters never track and buyer marked it as 'late' which is OK as they can do that if they want (but it is irritating as I always send quicker than my listing suggests) , but because I don't sell a lot on that private account shows now as around 0.4% of a defect which in itself is not an issue as I am still above standard. However, as I am doing so well on Vinted I have started listing a lot of allowable things on there, and even moving some of my private items from ebay onto Vinted which means overall my ebay sales on that account are really dropping. In turn that means that every time I get re assessed on ebay that 'late' increases percentage wise.

It is actually very clever the way that works if you think about it, to keep that defect at a sensible amount I am forced to keep listing more and more in an attempt to sell things to keep my ratio of arrived on time high. As large letters don't always track I am also looking to list parcel sized items - and this is all just a small private account which I just use to move on unwanted bits and bobs. 

Yeah, can be frustrating.

I had two folk buy things on Saturday, two yesterday. The two on Saturday show est delivery date of Wednesday sending RM Tracked 48, which is typically my normal go-to unless it's something needing Special Delivery due to value. Two items sold y'day are estimated Thursday so say ebay to the buyer. Yet I can only send the things bought Saturday afto/eve on Monday (today) as PO has closes at 1pm on Saturday (buyers bought after this time).

eBay also don't help matters as I'm Scotland, and today is a bank hol so my two locals POs are closed. I don't drive so unsure if local delivery office on other side of town is open. No RM deliveries either.

Basically, my rant is making it obvious no one who bought the 4 items at the weekend will receive their items until Thursday at the earliest, which is two late offences according to eBay and just hope the other two purchases from y'day arrive also on the Thursday. Grrrrr.

the_lunatic_is_in_my_head

soolin said:

 I am still above standard. 

Don't think you can fall below standard for late delivery defects, the 3% is required for Top Rated. 

This page

https://www.ebay.co.uk/sellercentre/protection/seller-standards

only mentions below standard for failing to meet the transaction defect rate (2%) or the amount of cases closed without seller resolution (0.3%)

The late delivery graphics on the dashboard doesn't have a marker for below standard either  

goodfella66

I don't know whether it's still the case, but wasn't there a minimum number of 10 defects before you would be classed as below standard?

tightauldgit

I don't post through Ebay and don't generally upload tracking information unless asked - so I don't get any late defects provided i mark as dispatched before the date Ebay gives me to send it out.

soolin

tightauldgit said:

I don't post through Ebay and don't generally upload tracking information unless asked - so I don't get any late defects provided i mark as dispatched before the date Ebay gives me to send it out.

That puts you potentially in a worse position. My parcels and most large letters are labelled and posted using eBay postage so any delivery confirmation is uploaded automatically. Usually any lates are automatically removed weekly as the tracking updates and shows everything was received on time. The only time I have problems is in my example above where there was no tracking or delivery confirmation and buyer marked it as late.

Although eBay call it despatch times, it’s actually based on delivery times and buyers can be fickle sometimes.

this is what eBay say about the late defects if you look at your seller dashboard 

“ If you dispatch on time and upload a validated tracking number, or your buyers tell us their items were posted on time when they leave Feedback, you've got nothing to worry about.”

soolin

Well today the quote button doesn’t work for me on here- so this is linked to a couple of other posts about defects and seller performance generally.

https://www.ebay.co.uk/help/selling/selling/seller-performance-overview?id=4080&st=3&pos=4&query=Seller%20performance%20overview&intent=Late%20defects%20&lucenceai=lucenceai&docId=HELP1259#standards

Seller standards policy

Our policy explains how the evaluation works, the requirements for each seller level, and the limitations that may be placed on your account if you fall below our minimum standards.

Your dashboard shows a detailed breakdown of your performance on the factors which determine your seller level: cases closed without seller resolution, transaction defect rate and late delivery rate. Use the button below to see your current seller level and where you can improve.

Which suggests late defects do count towards your performance. 

Also this 

Service metrics policy

Our policy explains how the monthly evaluation and peer benchmarking works, and the limitations that may be placed on your account if we determine that your performance is significantly worse than other sellers with similar sales activity.

In your service metrics dashboard, you'll find in-depth information about your selling performance, including 'Item not received' rate and 'Item not as described' rate, and how you're doing compared to your peers. Use the button below to see your service metrics and where you can improve.

the_lunatic_is_in_my_head

soolin said:

Well today the quote button doesn’t work for me on here- so this is linked to a couple of other posts about defects and seller performance generally.

https://www.ebay.co.uk/help/selling/selling/seller-performance-overview?id=4080&st=3&pos=4&query=Seller%20performance%20overview&intent=Late%20defects%20&lucenceai=lucenceai&docId=HELP1259#standards

Seller standards policy

Our policy explains how the evaluation works, the requirements for each seller level, and the limitations that may be placed on your account if you fall below our minimum standards.

Your dashboard shows a detailed breakdown of your performance on the factors which determine your seller level: cases closed without seller resolution, transaction defect rate and late delivery rate. Use the button below to see your current seller level and where you can improve.

Which suggests late defects do count towards your performance. 

Also this 

Service metrics policy

Our policy explains how the monthly evaluation and peer benchmarking works, and the limitations that may be placed on your account if we determine that your performance is significantly worse than other sellers with similar sales activity.

In your service metrics dashboard, you'll find in-depth information about your selling performance, including 'Item not received' rate and 'Item not as described' rate, and how you're doing compared to your peers. Use the button below to see your service metrics and where you can improve.

They do count towards your seller level but lates only seem to affect Top Rated (which you can't be as a private seller).


No below standard measurement on the Late Delivery rate showing on my dashboard

I would say ask CS but I'm sure you know they aren't consistent at all  

tightauldgit

soolin said:

tightauldgit said:

I don't post through Ebay and don't generally upload tracking information unless asked - so I don't get any late defects provided i mark as dispatched before the date Ebay gives me to send it out.

That puts you potentially in a worse position. My parcels and most large letters are labelled and posted using eBay postage so any delivery confirmation is uploaded automatically. Usually any lates are automatically removed weekly as the tracking updates and shows everything was received on time. The only time I have problems is in my example above where there was no tracking or delivery confirmation and buyer marked it as late.

Although eBay call it despatch times, it’s actually based on delivery times and buyers can be fickle sometimes.

this is what eBay say about the late defects if you look at your seller dashboard 

“ If you dispatch on time and upload a validated tracking number, or your buyers tell us their items were posted on time when they leave Feedback, you've got nothing to worry about.”

Doesn't appear to. It looks like they all get recorded as delivered on time (or at least count in the denominator of the calculation)