Lost hen do money:

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Keri092
Keri092 Posts: 11 Forumite
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in Weddings & anniversaries
Hi all, 
wondering if anyone can advise, we booked my hen do via a company online 2 weeks ago with great reviews online etc.
we had regular contact up prior to paying the deposit which was £35 each:
since paying it via the online portal link, we have now completely been ignored. No more texts being answered or phone calls.
today, when googling the company again it states it is permanently closed.
however, when we view the company on companies house it still states it is active.
is there anything we can do in an attempt to get our money back?

thanks In advance x

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  • elsien
    elsien Posts: 32,767 Forumite
    Name Dropper Photogenic First Anniversary First Post
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    How did you pay? 
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • Keri092
    Keri092 Posts: 11 Forumite
    Combo Breaker First Post First Anniversary
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    I believe everyone paid by bank cards. Debit cards x
  • Keep_pedalling
    Keep_pedalling Posts: 16,644 Forumite
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    Which company?
  • ForumUser7
    ForumUser7 Posts: 2,129 Forumite
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    Keri092 said:
    I believe everyone paid by bank cards. Debit cards x
    Keri092 said:
    Hi all, 
    wondering if anyone can advise, we booked my hen do via a company online 2 weeks ago with great reviews online etc.
    we had regular contact up prior to paying the deposit which was £35 each:
    since paying it via the online portal link, we have now completely been ignored. No more texts being answered or phone calls.
    today, when googling the company again it states it is permanently closed.
    however, when we view the company on companies house it still states it is active.
    is there anything we can do in an attempt to get our money back?

    thanks In advance x
    https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/ ~ Good luck
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