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Lost hen do money:

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Keri092
Keri092 Posts: 11 Forumite
Fourth Anniversary Combo Breaker First Post
in Weddings & anniversaries
Hi all, 
wondering if anyone can advise, we booked my hen do via a company online 2 weeks ago with great reviews online etc.
we had regular contact up prior to paying the deposit which was £35 each:
since paying it via the online portal link, we have now completely been ignored. No more texts being answered or phone calls.
today, when googling the company again it states it is permanently closed.
however, when we view the company on companies house it still states it is active.
is there anything we can do in an attempt to get our money back?

thanks In advance x

Comments

  • elsien
    elsien Posts: 36,113 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    How did you pay? 
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • Keri092
    Keri092 Posts: 11 Forumite
    Fourth Anniversary Combo Breaker First Post
    I believe everyone paid by bank cards. Debit cards x
  • Keep_pedalling
    Keep_pedalling Posts: 20,951 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Photogenic
    Which company?
  • ForumUser7
    ForumUser7 Posts: 2,472 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    Keri092 said:
    I believe everyone paid by bank cards. Debit cards x
    Keri092 said:
    Hi all, 
    wondering if anyone can advise, we booked my hen do via a company online 2 weeks ago with great reviews online etc.
    we had regular contact up prior to paying the deposit which was £35 each:
    since paying it via the online portal link, we have now completely been ignored. No more texts being answered or phone calls.
    today, when googling the company again it states it is permanently closed.
    however, when we view the company on companies house it still states it is active.
    is there anything we can do in an attempt to get our money back?

    thanks In advance x
    https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/ ~ Good luck
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
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