NOW LIVE: The Forum 'Ask An Expert' event. The theme is ENERGY. Please post your questions on bills, switches, alternative fuels etc. Our expert MSE Andrew will answer as many as possible

Santander mortgage

So i go online to try and go interest only for 6 months to give me breathing space.No click box available.Need to ring them up.On hold 30 mins.Not as easy as it`s supposed to be.Found the process difficult and judgemental and i gave up and put the phone down!Anybody else finding Santander awfull as they always are?


  • BJV
    BJV Forumite Posts: 2,448
    Part of the Furniture 1,000 Posts Combo Breaker
    I have a bank account with Santander and as long as you don't have to speak to them they are fine. The moment that you speak to an "advisor " well it never ends well.
    Happiness, Health and Wealth in that order please!:A
  • mr_stripey
    mr_stripey Forumite Posts: 570
    Ninth Anniversary 500 Posts Name Dropper
    It's probably not wise to be able to just click a box to make such a potentially significant financial decision. Is it normal to be able to do so?

    I don't imagine you could log on to any mortgage lender app and do that? Or maybe I'm wrong. Seems like a big decision to be just a click away!

  • dime81
    dime81 Forumite Posts: 23
    Part of the Furniture 10 Posts Combo Breaker
    I did it online with Santander, was actually pretty straightforward and better than I expected, and just been approved today. Maybe give it another go and you might get a better person next time? What stage did you get to?
Meet your Ambassadors


  • All Categories
  • 338.8K Banking & Borrowing
  • 248.6K Reduce Debt & Boost Income
  • 447.6K Spending & Discounts
  • 230.7K Work, Benefits & Business
  • 600.8K Mortgages, Homes & Bills
  • 171K Life & Family
  • 244K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards