kensington / engage credit

connor08 Forumite Posts: 91
Eighth Anniversary 10 Posts Combo Breaker
edited 20 July at 12:30PM in Mortgages & endowments
I hope this post will help people like me . 
I am a mortgage prisoner i was identified in october 21 that i was a mortgage prisoner Kensington mortgages to reduce my rate offered a rate change to reduce my interest rate . in march 2022 kenington sold my account to engage credit . Since then Our interest only mortgage balance was increasing for no reason at all . because they said we had been in arreas when it was with kensington . but this is not correct . So long and the short of it when kensington offered us the new rate they didnt offer a range of products that they offered to their current customers . we also found that we qualified for a fixed rate ad this was not offered . so kensington have been in breach of principle 6 (A firm must pay due regard to the interest of their customers ad treat them fairly ) they are in breach of MCOB RULES (11.8.1 e) 
so the ombudsman have upheld my complaint and told my new lender engage credit . to  re - work the mortgage back date to december 2021
Give me a kensington mortgage fixed rate poducts from the rate list that kensington had for their existing customers in 2021 for the appropriate ltv bracket .having the resulting over payments paid back to us .by adding 8%simple interest to each payment as if we took the account out in 2021. I can either then have the overpayments refunded to me or have the capital compounded off my mortgage balance . Kensington has stated that they use a securitization method for their mortgages and its quite unfair . because it is based on the time that you took out the mortgage with them to qualify for certain products . which is wrong the characteristics are the here and now not what your mortgage used to be 18 years ago when we took it out . so please it is worth looking at .  Start by getting an evaluation of your home in that period of time if this applies to you . (this will tell you what ltv bracket you fell into at that time )

Meet your Ambassadors


  • All Categories
  • 338.8K Banking & Borrowing
  • 248.6K Reduce Debt & Boost Income
  • 447.5K Spending & Discounts
  • 230.7K Work, Benefits & Business
  • 600.7K Mortgages, Homes & Bills
  • 171K Life & Family
  • 243.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards