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Pay Pal problem, Can they do this?
Norfolk_Jim
Posts: 1,301 Forumite
My daughter (adult but autistic) owes money to paypal credit card and is paying it off using Stepchange. Her brother sent her £240 he owes her using his paypal account and that money is gone, presumably Paypal CC have taken it. He tried to get it returned but Paypal say there is nothing they can do since he sent those funds to a locked account.
Is there anything she or he can do to recover those funds? She is paying PP CC regularly through Stepchange but are Paypal and the credit card seperate entities?
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Comments
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Nothing you can do if the account is locked, you should never send funds via the same creditor she owes money too, its was odds on they would take it.
It will just reduce her debt presumably.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
sourcrates said:Nothing you can do if the account is locked, you should never send funds via the same creditor she owes money too, its was odds on they would take it.
It will just reduce her debt presumably.
Thought as much. Her brother didnt know the account was locked, he just sent her money from his own paypal account
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Result. Paypal refunded the payment
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Well done, don`t listen to me lolNorfolk_Jim said:Result. Paypal refunded the payment
I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter2 -
just goes to show, phoning up and explaining your situation then asking nicely is always worth a try
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