Help to Buy not answering phone

catdad

Yes, I thought that might be a good option for all of us seeing as Homes England aren't being much help.

marmitesocks

sunny_money said:

marmitesocks said:

MihaB said:

hannah11111 said:

MihaB said:

Maybe this is a naive thought - but Martin Lewis has a great deal of influence and could maybe help make this widely known and hence taken seriously. Is there a way to ask him to tweet or speak about this? I'm thinking that maybe then the media will actually take a note as well and something can be done before hundreds of other sale chains or remortgages collapse...

I’ve already tweeted so you’re welcome to do it yourself.

everyone needs to be contacting their MPs!

Thank you. 
I have tweeted too ( joined Tweeter just for this) and I will also contact our MP this morning. I'm hoping people will start getting a response soon before more of them find themselves in impossible situations. 

Second the starting of a petition. I did a quick search and can't see that one exists yet...

We need some form of collective action. Would anyone be happy to set this up?

A collective group is a great idea. I have no experience in this and not sure where to start though! Please share your ideas everyone :-)

I am happy to set up a Petition - but what is our ask exactly?

Also, I would need some hep drafting the blurb  

sunny_money

My MP just confirmed:

Thank you for your email and for sharing your concerns with me. I was sorry to hear of the difficulties with the Help to Buy Scheme and I do appreciate how concerning this must be for those affected. 

I will raise this matter directly with Homes England to request a response to the points you have raised. 

Kind regards

MihaB

Homes England are chasing their tale and taking responsibility - I got a reply within 30 minutes of me sending a detailed email complaining about the whole situation with a very robotic 'contact the Help to Buy Customer service bla bla', I went back to them once again highlighting that the whole reason I am reaching out is that the HTB team are not responding, only for them to reply: 'here's the HTB complaints email address'. No accountability, no escalation, absolutely nothing!

MihaB

MihaB said:

Homes England are chasing their tale and taking responsibility - I got a reply within 30 minutes of me sending a detailed email complaining about the whole situation with a very robotic 'contact the Help to Buy Customer service bla bla', I went back to them once again highlighting that the whole reason I am reaching out is that the HTB team are not responding, only for them to reply: 'here's the HTB complaints email address'. No accountability, no escalation, absolutely nothing!

I meant NOT taking responsibility

lindseysmith31

Has anybody managed to get through on the phone? Spent several hours again today on hold with no luck.

mflinster

lindseysmith31 said:

Has anybody managed to get through on the phone? Spent several hours again today on hold with no luck.

No I’ve been on hold 6 hours today to them with no answer and being cut off after 1 hour. 

topbluenose89

lindseysmith31 said:

Has anybody managed to get through on the phone? Spent several hours again today on hold with no luck.

Nope. Neither my solicitor or I have managed to get through. Trying all day too. I've given up and now going to let the politicians deal with it.

sunny_money

marmitesocks said:

sunny_money said:

marmitesocks said:

MihaB said:

hannah11111 said:

MihaB said:

Maybe this is a naive thought - but Martin Lewis has a great deal of influence and could maybe help make this widely known and hence taken seriously. Is there a way to ask him to tweet or speak about this? I'm thinking that maybe then the media will actually take a note as well and something can be done before hundreds of other sale chains or remortgages collapse...

I’ve already tweeted so you’re welcome to do it yourself.

everyone needs to be contacting their MPs!

Thank you. 
I have tweeted too ( joined Tweeter just for this) and I will also contact our MP this morning. I'm hoping people will start getting a response soon before more of them find themselves in impossible situations. 

Second the starting of a petition. I did a quick search and can't see that one exists yet...

We need some form of collective action. Would anyone be happy to set this up?

A collective group is a great idea. I have no experience in this and not sure where to start though! Please share your ideas everyone :-)

I am happy to set up a Petition - but what is our ask exactly?

Also, I would need some hep drafting the blurb  

Thanks! Maybe asking Homes England to terminate the Lenvi/Equiniti contract??

catdad

marmitesocks said:

I am happy to set up a petition - but what is our ask exactly?

Also, I would need some hep drafting the blurb  

I've been thinking about this since I suggested it this morning. I guess our ask would be to ensure that anyone financially or otherwise affected by this scandal (particularly as it comes in the middle of a cost of living and mortgage crisis) receive compensation, and that there be an independent review (I don't know if we want to ask for a specific form such as a parliamentary enquiry or an independent enquiry) into how this service was given to a company without infrastructure to handle the customers it had.

Does anyone have any other thoughts? I'm happy to give you a hand drafting it marmitesocks if you want to do that through messages and then come back here to get people's thoughts before posting.

It's not like I have anything else to do while I'm on hold.