Help to Buy not answering phone

alexthesaver

Hi all,

I have just got off the phone from an operator at Target. He was brilliant, helpful and empathetic to our situation. He said to call after 6pm in the evening as this is when  the solicitors have all finished calling, therefore you're much more likely to get through.

Also, he said their emails have had serious issues so they are having to manually search for emails received within the past 10 days. The organisation is clearly a joke but as ever, they do have good people working for them. Hopefully a few tips to help you to get through. 

Good luck!

Alex

AKAK1992

I’ll second this 40 minute wait and every question answered

Bobsy38

Just tried again …waited an hour then got cut off! 

Bobsy38

alexthesaver said:

Hi all,

I have just got off the phone from an operator at Target. He was brilliant, helpful and empathetic to our situation. He said to call after 6pm in the evening as this is when  the solicitors have all finished calling, therefore you're much more likely to get through.

Also, he said their emails have had serious issues so they are having to manually search for emails received within the past 10 days. The organisation is clearly a joke but as ever, they do have good people working for them. Hopefully a few tips to help you to get through. 

Good luck!

Alex

Did you get through on there customer services number? 

adam00241

Hi all, I received my redemption statement a couple of weeks ago, but now my sale price has gone down by 7k - does anyone know if I need to request a new redemption statement? My valuation is the same as my original sale price (i.e. 7k higher than sale price), therefore what I repay Help to buy will not change, but I still wonder whether I need a new redemption letter?

Thanks in advance.

Sophie_508

adam00241 said:

Hi all, I received my redemption statement a couple of weeks ago, but now my sale price has gone down by 7k - does anyone know if I need to request a new redemption statement? My valuation is the same as my original sale price (i.e. 7k higher than sale price), therefore what I repay Help to buy will not change, but I still wonder whether I need a new redemption letter?

Thanks in advance.

Hiya , you can only get a new redemption statement when the current one expires and can get a desktop valuation extension within 2 weeks before expiry date of the current one. 

I'm sure you could technically get another one but you would have to pay again and re send and wait for another redemption statement from lenvi  and that's only if they think the market value is what you sold it for as you pay the higher of the two. So for example your house is valued at £200,000 but you sell it for £180,000 , you'll pay 20% of £200,000. 

That's how I understand it anyway 

adam00241

Sophie_508 said:

adam00241 said:

Hi all, I received my redemption statement a couple of weeks ago, but now my sale price has gone down by 7k - does anyone know if I need to request a new redemption statement? My valuation is the same as my original sale price (i.e. 7k higher than sale price), therefore what I repay Help to buy will not change, but I still wonder whether I need a new redemption letter?

Thanks in advance.

Hiya , you can only get a new redemption statement when the current one expires and can get a desktop valuation extension within 2 weeks before expiry date of the current one. 

I'm sure you could technically get another one but you would have to pay again and re send and wait for another redemption statement from lenvi  and that's only if they think the market value is what you sold it for as you pay the higher of the two. So for example your house is valued at £200,000 but you sell it for £180,000 , you'll pay 20% of £200,000. 

That's how I understand it anyway 

Thanks, I managed to speak to someone tonight about it. Basically I didn’t need a new redemption statement as I am selling it for less than before, and the valuation is the higher of the two. So what I am paying to HTB has not changed.

Sophie_508

adam00241 said:

Sophie_508 said:

adam00241 said:

Hi all, I received my redemption statement a couple of weeks ago, but now my sale price has gone down by 7k - does anyone know if I need to request a new redemption statement? My valuation is the same as my original sale price (i.e. 7k higher than sale price), therefore what I repay Help to buy will not change, but I still wonder whether I need a new redemption letter?

Thanks in advance.

Hiya , you can only get a new redemption statement when the current one expires and can get a desktop valuation extension within 2 weeks before expiry date of the current one. 

I'm sure you could technically get another one but you would have to pay again and re send and wait for another redemption statement from lenvi  and that's only if they think the market value is what you sold it for as you pay the higher of the two. So for example your house is valued at £200,000 but you sell it for £180,000 , you'll pay 20% of £200,000. 

That's how I understand it anyway 

Thanks, I managed to speak to someone tonight about it. Basically I didn’t need a new redemption statement as I am selling it for less than before, and the valuation is the higher of the two. So what I am paying to HTB has not changed.

Perfect atleast you got to speak to someone 😃

wandering_gooner

I’ve been following this thread since about page 16.
I keep trying but I nobody picks up.
I’m literally in the everlasting queue right now!

I want to do a part redemption.
I emailed them, no response.
calling them, no pickup.

Feels like we are not getting anywhere.
in case anyone reads the previous posts before this and gains a slight glimmer of hope, don’t!
the everlasting queue is still very much a thing!

Ibits4321

hannah11111 said:

Article in the times 

House sales at risk because Help to Buy firm isn’t answering phone

https://www.thetimes.co.uk/article/4e96a776-1b1f-11ee-8198-bf96b6365670?shareToken=e68e2c74e3b442c9469f37ef352c7b75

Hmm, the article seems to have disappeared 🤔