Morrisons self checkouts very slow

Myser

I've noticed for many months that the self checkouts at all Morrisons stores seem to be very slow?

I haven't found the self checkouts at other supermarkets to be so slow?

Have others experienced the same?

This is Morrisons' response:

Our system works in the same way as all other supermarkets offering this service, which prevents further scanning until weight alerts are cleared down.

The alerts are due to the security level which has been set and this can be reduced if considered necessary although this would increase the exposure to fraudulent transactions.

Our scale is not any different to those of our other supermarkets and interacts in the same way.

When designing the system Morrisons invested heavily in human factors engineering and research to consider the number of prompts and the place in the transaction that they occurred and improved on the frequency of our competitors. This research did show that the prompts were necessary to avoid confusion.

Repeated and confusing messages on the self service checkouts can be due to user actions being too fast for the processor to “understand” and this is a problem which can occur on any self service system.

As part of the trial process customers were consulted for their views and the results were positive.