Natwest - opps something has gone wrong during application

jakea

Hi, has anyone had any problems regarding the Natwest app and online banking during any sort of application? 
After being pre approved for a loan and after receiving the loan explained email, the screen loads for almost a minute then sends me to the "opps something has gone wrong" page, with a link to restart the application.
This is the same on the app, browser with and without private browsing - I just cant get past this past of the process. Has anyone ever encountered this issue before? I've never had this issue in the past.
Thanks

MikeSierraEcho

I'd personally try the following:

• Switch off VPN and try again (if you use one)
  
• Completely clear all history on the browser and try again (clear everything: cookies, search history, active log ins etc)
• Wait at least 24 hours and try again (might be the website)
• If all the above hasn't worked, then open the web chat (get through the silly robot to a human and explain all to them)
  

Hope you've since had success or else the above helps!