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Getting state pension in Russia

Well this is a challenge for everyone, I have a good friend who met and married a Russian lady, subsequently moving to Rostov-on-Don in 2019. Well you know what happens next and in 2023 he finds himself aged 66 trying to get his state pension. He has emailed the correct overseas dept at the DWP and sent the online forms, he has heard absolutely nothing after 3 months, he has found a Russian Bank that can still do business with the outside world.
Can anyone give any tips, tricks or otherwise to help him get what is rightfully his, all replies gratefully appreciated.

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