Scottish Widows Retirement Account

Nick9967

HI all

is there anyone on here with any recent experience of the SW Retirement Account?

I have a PP with SW that ive just transfered to their Retirement Account - i now have access to said account online but cannot see my funds in there anywhere?

As SW are such a pian to get on the phone , at least anyone worth speaking to , i wondered if anyone else had made this step and if i'm just being inpatient as I'm waiting to withdraw some TF?

thanks all!

tiring33

I have a SW Retirement Account and no current issues with accessing the account and viewing funds on-line. I select Account Enquiries/Policy Valuation, if there are no details there I suggest you contact SW to find out what's going on.

Nick9967

tiring33 said:

I have a SW Retirement Account and no current issues with accessing the account and viewing funds on-line. I select Account Enquiries/Policy Valuation, if there are no details there I suggest you contact SW to find out what's going on.

Thanks, coincidentally it all turned up this morning so i can see everything now, can i ask have you withdrawn anything yet ? i'm taking out a small % tax free and wondered how you did it from that account ?

tiring33

I've completed one withdrawal of tax free cash, but no taxable income yet. There is no way of doing it on-line, you have to call them & an agent arranges it for you. They go through a rather lengthy & tedious set of scripts on the dangers of withdrawing too much money etc, but you just have to sit through it and say "yes i am aware" at the appropriate times.

To be fair the agent i did it with (in February) was excellent, knew what he was doing and the money was in my account in about 5 days.

Nick9967

tiring33 said:

I've completed one withdrawal of tax free cash, but no taxable income yet. There is no way of doing it on-line, you have to call them & an agent arranges it for you. They go through a rather lengthy & tedious set of scripts on the dangers of withdrawing too much money etc, but you just have to sit through it and say "yes i am aware" at the appropriate times.

To be fair the agent i did it with (in February) was excellent, knew what he was doing and the money was in my account in about 5 days.

Fabulous thanks , really appreciate your help, will do exactly that and call them!

Albermarle

Nick9967 said:

tiring33 said:

I have a SW Retirement Account and no current issues with accessing the account and viewing funds on-line. I select Account Enquiries/Policy Valuation, if there are no details there I suggest you contact SW to find out what's going on.

Thanks, coincidentally it all turned up this morning so i can see everything now, can i ask have you withdrawn anything yet ? i'm taking out a small % tax free and wondered how you did it from that account ?

I think I have seen some previous posts that SW have been having a major software update and during this period, people were locked out of accounts or could not see info etc .Maybe that is now coming to an end.

They go through a rather lengthy & tedious set of scripts on the dangers of withdrawing too much money etc,

This happens with a first withdrawal for all pension providers to a greater or lesser extent. Sometimes it can be a few on line questions/filling in a a form , or as in this case a personal discussion.