Advice needed for solar panel certification.

ajbird

We have recently had a 7kw inverter installed (10.4kw on the roof) and 10kw of batteries.

The installer stated that this would include : "Includes all material, labour, commissioning and certification" which I stupidly took to mean MCS and G99.

The actual install took 6 months to complete but is at least working.. and now 6 weeks after completion I cant get any response from them and no sign of any certs.

I spoke to MCS and they have never heard of them so there goes the MCS cert (and any chance to sell back to the grid) but I believe that there should be a "Part p??" cert and the G99 is not optional.?

While we will continue to try and get in touch with them if they refused to answer what do people recommend I do next?

rjmachin

Do they have a website and does it reference MCS on it?

Screwdriva

Did you pay using a credit card in part or full?

ajbird

rjmachin said:

Do they have a website and does it reference MCS on it?

yes and no.  I was implied but clearly not 

ajbird

Screwdriva said:

Did you pay using a credit card in part or full?

bank transfer. 

Grandad2b

ajbird said:

We have recently had a 7kw inverter installed (10.4kw on the roof) and 10kw of batteries.

The installer stated that this would include : "Includes all material, labour, commissioning and certification" which I stupidly took to mean MCS and G99.

The actual install took 6 months to complete but is at least working.. and now 6 weeks after completion I cant get any response from them and no sign of any certs.

I spoke to MCS and they have never heard of them so there goes the MCS cert (and any chance to sell back to the grid) but I believe that there should be a "Part p??" cert and the G99 is not optional.?

While we will continue to try and get in touch with them if they refused to answer what do people recommend I do next?

How much did you pay?
I think in your position I'd be contacting Citizens' Advice in the first instance.

rjmachin

Can you find the company on the MCS website:
https://mcscertified.com/find-an-installer/

If not, you may be out of luck.

When I researched solar companies, I used the MCS website to find local installers to ensure they were registered.

I know it doesn't help you now, sorry.

Raxiel

As well as MCS, can you find them on NAPIT or HIES? You may be able to make a complaint about their lack of action that way.

It is possible to get SEG payments without MCS, its just the most straighforward. For Octopus its under clause 5.4(ii) of their export T&C's

Lack of a G99 is a problem either way though. Installations not covered by a G98 must get permission in advance of connection.

Officer_Dibble

Double check with HIES/MCS using postcode rather than the installer's name. Not all installers use their company name as their trading name - eg LDH Global t/a Light Renewables.