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NX Rewards Cashback

Teamsister Posts: 1 Newbie

26 April 2023 at 10:30AM edited 27 April 2023 at 9:17AM in Food shopping & groceries

Has anyone found that cashback for Tesco Online Food delivery is not appearing automatically on their NX Rewards Payment Report? Cashback for all my other online purchases appear automatically and I am delighted. I ALWAYS access Tesco via NX Rewards but although I am finding that my Tesco 'visit' to book my slot is listed under 'Last Visited Retailers', AND it is also listed on the days I return to my shopping basket, it does NOT register on the day of delivery when the payment is actually taken. As a result cashback is not happening automatically. Instead, I have to wait 10 days, and then forward the Tesco Receipt by email to NX Rewards as a 'Missing Purchase Claim'. At this point I am then credited with cashback. I use Firefox on my computer. Neither Tesco or NX Rewards are able to help me with this problem. I would be most grateful if someone has an answer to this issue.

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