AVIVA Pension - atrocious customer service. Should I complain to an Ombudsman?

Steve_666_

plenty of advice out there, for ex.
https://www.thetimes.co.uk/money-mentor/article/best-self-invested-personal-pension-sipp/

Albermarle

Rich1976 said:

I echo what the others have said. Move your pension to a modern online one where you have full control and visibility. There are a few with excellent service standards to choose from.

These dinosaur insurance companies have had years to sort their processes out. No companies these days should be reliant on paper transactions.

As explained previously, it is unrealistic to think that an old pension plan from decades ago, can  be operated easily on line like a new plan that was set up in this digital era.

However this does not excuse poor customer service, losing documents, not replying to queries etc