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Amazon returns

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ScillyGirl5
ScillyGirl5 Posts: 1 Newbie
edited 24 April 2023 at 4:29PM in Shop but don't drop
Hi i ordered a new watch on amazon but was sent an opened refurbished one. I immediately returned it and sent photos. They are not refunding me as they say  have not sent back the right thing. I sent back what i received and now dont know what to do. Can anyone help?

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  • sarah1972
    sarah1972 Posts: 19,393 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    Have you actually set a call back from Amazon? They are generally better than live chat x
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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