Error in National insurance record.

anotherquestion

Hi folks,

My partner has received carers credit since 2020, but Ni credits since then are not showing in her government gateway Ni record, so I think she will need to write in, as it seems it's impossible to get through on phone.

A google brought this up for address, is this correct?

"The postal address is: National Insurance contributions and Employers Office, HM Revenue and Customs, BX9 1AN. VAT: telephone 0300 200 3700 or textphone 0300 200 3719. Lines are open from 8am to 6pm Monday to Friday and are closed weekends and bank holidays."

Thanks a lot for clarification.

molerat

That is the correct NI helpdesk info.

It is a known problem for these credits not being applied.  DWP / HMRC are working on it.  As long as she has records to prove her eligibility and is not needing access to anything that relies on these credits I would be tempted to leave it until after July when the extended state pension cut off happens and hopefully the contact lines will have some pressure taken off of them.