The Pension Planner

Albermarle

Also worth noting that SW customer service and website functionality is not great . They have been doing some upgrades, which will hopefully help as some customers have been effectively shut out of their accounts during the upgrade.

barmeysmb1

Albermarle said:

Also worth noting that SW customer service and website functionality is not great . They have been doing some upgrades, which will hopefully help as some customers have been effectively shut out of their accounts during the upgrade.

Thanks - i think i must have been one of the lucky with SW - site always works and customer service has been ok, although i've never requested anything too difficult from them 

barmeysmb1

An alternative view is that SW are owned by Lloyds.......  

This explains how, when i log in to Halifax banking, why i also see SW pension details there too.