Delay repay on trains

Hi all my son who is 23 high functioning Autistic. He is fanatical about trains and I’ll often take trips around the country, even up as far as Scotland. It has come to my attention that over 2 months last year he was putting in for delay repay. But the trains he was putting in for the was not the ones he was delayed on. But the train companies were just paying him out. He was using money he got back to buy more train tickets. So it was just rolling and rolling. 
it soon came their attention as so many claims were being put in by one person. And they contacted him and told him they will be looking into all his claims. 
2 months later they have investigated and came to the amount of £5000 he owed in just the 2 months. 
my son has offered to pay them back at £150 a month as he’s on Universal Credit of £219 a month. They have refused his offer and want to see him at head office in Euston Station. 
now I have spoken to the man who has investigated this. And my one main question I asked him. Why was not the delay repay refund investigated by their office in the first place before being paid out. As if it was this would never of happened.

Comments

  • marcia_
    marcia_ Posts: 1,483
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    sox1000 said:
    Hi all my son who is 23 high functioning Autistic. He is fanatical about trains and I’ll often take trips around the country, even up as far as Scotland. It has come to my attention that over 2 months last year he was putting in for delay repay. But the trains he was putting in for the was not the ones he was delayed on. But the train companies were just paying him out. He was using money he got back to buy more train tickets. So it was just rolling and rolling. 
    it soon came their attention as so many claims were being put in by one person. And they contacted him and told him they will be looking into all his claims. 
    2 months later they have investigated and came to the amount of £5000 he owed in just the 2 months. 
    my son has offered to pay them back at £150 a month as he’s on Universal Credit of £219 a month. They have refused his offer and want to see him at head office in Euston Station. 
    now I have spoken to the man who has investigated this. And my one main question I asked him. Why was not the delay repay refund investigated by their office in the first place before being paid out. As if it was this would never of happened.
     Why would they investigate each and every claim from every person? Its only when something unusual crops up they investigate so no use trying to pass the buck back to them. 
    Your son committed fraud, he's lucky he has not been reported to the police. 
  • jbuchanangb
    jbuchanangb Posts: 1,321
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    Your son has committed a serious crime. He seems to have defrauded the train company out of £5000. He should only attend a meeting with the train company accompanied by a solicitor. The meeting will probably be under caution as they get ready to prosecute him. If he is on low income he might be entitled to legal aid, or your home insurance policy might have some legal cover in it.
    There is a very long thread here about the actions another train company took to investigate and prosecute people who thought they could milk the delay repay system.
  • Jaybee_16
    Jaybee_16 Posts: 418
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    If you are looking for advice I suggest posting on the Railforums site. They are non-judgmental and offer good advice from those within the industry. 

    https://www.railforums.co.uk/forums/disputes-prosecutions.152/
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