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Managing Agent spending reserves without permission

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Hello kind people!
My block of 6 flats is a shared freehold among the 6.  We have a limited company that is set-up to operate the freehold and 4 of the 6 owners are Directors of the limited company.  We use a managing agent to manage the block.  Last year the managing agents were were contacted by a non-director (but who is an owner who has share of freehold) who asked them to come and inspect a leak.  The property manager instructed scaffolding and repairs costing over £1500 and the first anyone else knew about the works was when the scaffolding started to go up on the building.  Is a Managing Agent supposed to issue a Section 20 even if they deem it “emergency work”?  The cost of these works does total just over £250 (not including VAT) per freeholder so the threshold financially is there to make it a Section 20.  I can find conflicting information about whether the Section 20 applies to Managing Agents.
Any clarity or knowledge would be gratefully received.
Thank you very much 🙏

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