MSE Poll: How do you rate your broadband provider?

MSE_Ben_T

Poll started 28 February 2023

We can tell you which are the cheapest broadband providers, but to keep our customer service ratings updated, we need your help. Please rate your BROADBAND provider on customer service (not price) over the past SIX MONTHS.

Click here to vote in the poll. 

Did you vote? Are you surprised at the results so far? Have your say below.
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Thanks!

mynameisboba

Onestream are awful!

Awful!

We switched in December from BT to Onestream (who basically sell acces to Vodafone’s broadband network).  We’re supposed to get 44 Mbps, but we’re getting latency spikes that mean the speed can suddenly and unexpectedly drop to 0.5 Mbps, even on a wired connection.  It does this several times a day.

They’ve been really unreasonable in what they’ve been asking us to do prove there is an issue. Vodafone are the ones to service the network and spell Katz won’t do anything until their client (Onestream) proves there’s an issue and Onestream won’t investigate - they expect the user to prove it. They are basically refusing to investigate.  I’ve complained but fully expect this to end up with Ombudsmen Services to resolve.