Registering on Government Gateway

Consumer3

As she was recently widowed, I advised a new passport in the hope she does some travelling too, not just for ID purposes! 

It’s definitely highlighted to me, the need for us to keep informed re technology as we get older. Being a GenXer I’ve straddled a period between analogue and digital in all sorts of forms and will keep an eye on all that comes next!

JC640

I was given the following work-aound by HMRC Complaints Manager after I had complained about the impossiblilty of verifying the Government Gateway Id of my brother (whose affiars I manage) as he has no Passport, Driving Licence or Credit. (I used to complete his Self Assessment Tax Return using the Agent system but access to this has been revoked for family and friends.)
Here is the reply I received from HMRC. It worked for me and I hope it does for you:
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If you are unable to answer questions from 2 of the identity sources relating to your brother that are provided online, unfortunately you will not be able to access or create a Personal Tax account on your brother’s behalf. I appreciate any frustration this causes; however, it is vital we ensure the safety of all our customers information.
 
Please note, even if you are not able to create a Personal Tax account for your brother, this will not stop you from being able to login and complete a Self-Assessment tax return on his behalf. You can still do this by creating and logging into a Business Tax account. To do this, please follow the instructions below:

Go to the log-in-register-hmrc-online-services page

Select 'register to file your returns online' and then ‘Create sign in details’. Follow the journey and ensure that you choose 'Organisation' as the type of account.

Once you create the Business Tax account, sign back in with the newly created credentials, and follow the steps below to enrol for the online Self-Assessment service.

    Log in with your Government Gateway user ID and Password you have just created
    Select ‘add Self-Assessment’
    Select Yes
    Enter UTR
    Select ‘Individual or sole trader’
    Enter your National Insurance number and personal details
    At the ‘We need to ask some questions to prove your identity’ screen, select ‘request a secure pin to be sent to you by post’
    Select ‘Request an activation code in the post’

At this point, an activation pin will be sent through the post. Once you have received the activation code, log in using the credentials for the Business Tax to activate the Self Assessment enrolment. Once you have activated this, you will be able to file your brother’s tax return online without completing online identity verification.
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Section62

JC640 said:

I was given the following work-aound by HMRC Complaints Manager after I had complained about the impossiblilty of verifying the Government Gateway Id of my brother (whose affiars I manage) as he has no Passport, Driving Licence or Credit. (I used to complete his Self Assessment Tax Return using the Agent system but access to this has been revoked for family and friends.)
Here is the reply I received from HMRC. It worked for me and I hope it does for you:
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Thank you so much for posting this information.

I'm in roughly the same situation, with some added complications, and have just wasted hours on the phone to HMRC with the best outcome they could offer of posting paper forms out to me (but will take up to two weeks for them to arrive).

Why the same postal activation process can't be offered to individuals who can't jump through the required ID hoops is something I imagine only Sir Humphrey could answer.  They are, after all, strong-arming people into doing SA online... so making it possible for everyone ought to be top of their list of things to do.

Fingers crossed this process still works.