Quidco account frozen

ldncase

I have been using Quidco about 2 years. Days ago, my account got temporarily frozen and I was asked to provide photo ID as such. They require the picture of drive license, passport this type, which I found way too essential and private.

I have expressed my concern about security and privacy issues, and it seems they won't take no for an answer. The whole thing is a bit ridiculous in my opinion. I had successfully transferred the cashback earned to my PayPal account in the past.. But this time it is merely £30 to be redeemed as supermarket gift card, they brought up this ID nonsense. They said they ask for the ID, as I did not register my bank details in the first place. But I did choose PayPal as the way of payout, so what's fuss about?

I am still in negotiation with them, to see if they can accept other photogenic cards or bank statement instead. If refused, how should I do?

Is there any legal action I can take?

I still have some pending funds in the account, I'd say after the cashback are confirmed, I will have around £300 to £380 -ish of money there.
Therefore closing the account is not an option to me.

Thanks.

sarah1972

Why not just send them the photo ID that they require? I certainly would rather do that than a bank statement which you suggested although that wouldn’t be good enough if they require a photo. 

I had to do it on my Morrisons account as they froze it because I was buying cigarettes every week. I screenshot my passport, use my apple pen to mask the number and sent it across no problem.

ldncase

sarah1972 said:

Why not just send them the photo ID that they require? I certainly would rather do that than a bank statement which you suggested although that wouldn’t be good enough if they require a photo. 

I had to do it on my Morrisons account as they froze it because I was buying cigarettes every week. I screenshot my passport, use my apple pen to mask the number and sent it across no problem.

Coz it's way too private. I believe the customer service is also outsourced elsewhere(email received during UK midnight). I just have doubts in uploading this type information. I had been asked for passport, ID to be scanned in the physical stores of some brands, for example, Louis Vuitton. This was OK as it's done in the store, and I trusted the brand.

sarah1972

ldncase said:

sarah1972 said:

Why not just send them the photo ID that they require? I certainly would rather do that than a bank statement which you suggested although that wouldn’t be good enough if they require a photo. 

I had to do it on my Morrisons account as they froze it because I was buying cigarettes every week. I screenshot my passport, use my apple pen to mask the number and sent it across no problem.

Coz it's way too private. I believe the customer service is also outsourced elsewhere(email received during UK midnight). I just have doubts in uploading this type information. I had been asked for passport, ID to be scanned in the physical stores of some brands, for example, Louis Vuitton. This was OK as it's done in the store, and I trusted the brand.

Ok then I guess your other option is to forfeit your balance if you’re not prepared to offer them photo ID 

Ayr_Rage

As above, you have two choices, comply with their request or have your account closed.