CSP Retirement Modeller Problems?

westv · 16 February at 10:55AM

Anybody else having problems with it?
I wanted to do some rough figures for my wife but it's stuck on the results page with no figures coming up. I've tried various browsers and two separate systems with the same result. This was yesterday and today.

mark55man · 17 February at 11:52AM

Hi @westv - Just bumping in case this got missed - perhaps you could confirm if you are still having problems?

westv · 17 February at 2:14PM

Imark55man said:

Hi @westv - Just bumping in case this got missed - perhaps you could confirm if you are still having problems?

Tried this morning. Still same issue. I'll try again in 5 mins.

mark55man · 17 February at 2:25PM

Thanks for confirming - I hope a CSP expert comes along for you

westv · 17 February at 4:42PM

I must admit I am surprised nobody has responded. There must be a number of civil servants who post to these forums. Maybe none of them use the modeller or I am the only one with problems.
It was working for me a couple of weeks ago.

michaels · 17 February at 4:48PM

Still in my first year in CS and not yet got access to the modeller, I think I need to have a pension statement generated first which may happen this August.

westv · 17 February at 5:06PM

michaels said:

Still in my first year in CS and not yet got access to the modeller, I think I need to have a pension statement generated first which may happen this August.

Anybody can access it but you need a recent pension statement for it to be of any use (if it worked)

george_jetson · 17 February at 5:25PM

Have you tried using the Civil Service Pensions app rather than the website?

NedS · 17 February at 5:26PM

I have just tried and it's working for me. I did need to log in with two factor authentication, which I think is new (don't remember being required to do that before), but it had all my previous information saved and ready to use.

Pat38493 · 17 February at 5:41PM

Maybe it's not the system itself but inputs you are using - have you tried putting different figures in as a test or avoiding use of any special characters - stuff like that?

westv · 17 February at 5:56PM

Pat38493 said:

Maybe it's not the system itself but inputs you are using - have you tried putting different figures in as a test or avoiding use of any special characters - stuff like that?

I've tried with the real info and "test" info.

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