Morrisons upper management CSA email required

SirFreddy

Hello all, I don't normally post in this section but Wifey is not a happy bunny.

The wife has shopped at a large Co-Op nearby for years spending an average of around £100pw, just over two years ago it was taken over by Morrisons.

From what I can make out, at first Morrisons had a good points system and she did OK, but in the past 9 months or so, virtually ZILCH, just empty promises.

She tells me that she never get's any benefits by the special account email etc, I| told her to get in touch with Morrisons as she told me she was going to dump her loyalty card because it was more trouble than it's worth.

Anyway, she has had no joy whatsoever from Morrisons CS and if anyone can provide an email for someone up the chain that would be very much appreciated, and of course kept confidential before she pulls the plug.

TIA

Farway

TBH she may as well not bother with card. I've given up with expecting anything from it these days.

Since takeover by Private equity it has tanked, nearly literally as the Russians crossed the Ukraine border.

Bought on borrowed leveraged money, and it all went pear shaped, so I doubt a favourable ear will be given to me or your wife as squillions are owed and lost elsewhere

Brief details here, Financial Times

https://www.ft.com/content/b22a85ae-3d44-499c-a603-250ecb1158ef

A._Badger

I'm afraid the Morrisons points scheme has become even more worthless than Sainsbury's. However, recent reports suggest that their sales have slumped which may reflect both the redundancy of the scheme and the general impression that Morrisons' prices have been rising even faster than its rivals'. It may be coincidence but in the past few weeks I've started to receive money off coupons on delivered orders, so perhaps the dozy crew at Morrisons HQ has begun to wake up to the way it is heading. I wouldn't bother emailing - none of the supermarkets seem to take the slightest interest in what their customers say, even when they claim they want our opinions.

Katiehound

Morrisons scheme was never amazing but now it is really worthless.
 I've ditched my card.
I suspect where I live that Aldi is giving M a run for their money: on the whole better prices (not always!!)

SirFreddy

Thanks very much all, this will make painful, yet sensible reading for the wife.

LynH

And in runner up position.................................. Asda's new reward card

simonmcl

The old system used to be fairly good, for every 5000 pints you got a £5 voucher which you could store and use at Christmas etc but the new one is totally useless.   When they changed I had 4900 points on my card but lost it all, when I complained I was literally told ‘tough, you should’ve spent more’ 

On the new reward scheme they now decide what products you can have a few pennies off. Best piece of advice, don’t bother with it.  One of the worst ideas they have had for a long time, a 5 yo could come up with a better system. 

dealyboy

Well she may have just been giving me lip service, but I believed her. I spoke to a very helpful young lady (sounded young anyway), who was very interested in my experience using the Morrison's website. She worked in Customer Service and was the escalation from the agent I initially spoke to when I rang yesterday.

She was very interested in my point of issue which she summarised for feedback to management.

I have no great expectation of changes but she made me feel valued anyway.

Demarcation

Same deal, i get nothing from it... so i ditched it!