I cannot find a single email address

JessieLouB
JessieLouB Posts: 1 Newbie
in Debt-free wannabe
Good Morning all, 
I am new to the forum.

I suffer with anxiety and depression and have been ignoring my credit card debts - failure to pay etc.

I want help with my debt but cannot find an email address for any of the companies. I have HUGE anxieties over calling peo0ple on the phone so this is not an option for me.

The companies are:
Vanquis
Capital one
Barclaycard

Any help would be fantastic!


                      

Comments

  • MikeJXE
    MikeJXE Posts: 3,849 Forumite
    1,000 Posts Second Anniversary Name Dropper
    customer.relations@vanquisbank.co.uk.

    enquiriesUK@capitalone.com.

    helpdesk@barclays.co.uk

  • tacpot12
    tacpot12 Posts: 9,191 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    edited 13 February 2023 at 1:16PM
    Do you have a friend who could help you make the calls? The lender will want you to identify yourself, but should then be happy  to talk to your friend if you ask them to do so. You should discuss with your friend what you might want them to say under different circumstances, and also how you will signal that you want them to end the call so you can discuss what has been said so far. 
    The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.
  • fatbelly
    fatbelly Posts: 22,741 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Cashback Cashier
    What are you planning to say to them?

    You might be better talking to Stepchange or Payplan. You can do webchat with both I think
  • RAS
    RAS Posts: 35,177 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Even better, contact www.stepchange.org

    They offer free online debt advice 24/7. You can phone if you want?
    If you've have not made a mistake, you've made nothing
  • Rob5342
    Rob5342 Posts: 2,388 Forumite
    1,000 Posts Third Anniversary Name Dropper
    National debtline have an online chat service too. I'd suggest talking to Stepchange, Payplan or National Debtline first about your overall situation and the best way to tackle it before going any further with the companies.
  • sourcrates
    sourcrates Posts: 31,272 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Credit card companies are not that good at offering sustainable payment plans, they tend to be only interested in short term arrangements, otherwise they refer you to the likes of stepchange and payplan, so you may as well just go straight to them in the first instance and save messing around.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • born_again
    born_again Posts: 19,858 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    JessieLouB said:
    Good Morning all, 
    I am new to the forum.

    I suffer with anxiety and depression and have been ignoring my credit card debts - failure to pay etc.

    I want help with my debt but cannot find an email address for any of the companies. I have HUGE anxieties over calling peo0ple on the phone so this is not an option for me.

    The companies are:
    Vanquis
    Capital one
    Barclaycard

    Any help would be fantastic!


                          
    TBH. They will not deal with anything like this via email. As it is a unsecure method of contact & you could be anyone. So it would need to be phone contact.

    So best bet is as other have said speak to the like of Stepchange.
    Life in the slow lane
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