Anybody else had an issue with Swagbucks, as recommended/affiliated in the mail a few weeks back?

goldcd

#EDIT - just noticed there are other swagbucks posts in this forum (hadn't realized forum-search defaulted to older/popular posts - and missed the recent couple of threads) 

Special offer was that if you answered 1000points/£10 worth of survey questions, they'd give you a 2000point/£20 bonus.

I slogged through an awful lot of surveys, hit the 1000 points and got the bonus and requested the vouchers.
Got emailed confirmation they were going to be paid.

Today I wondered where they were and tried to login to check - and I couldn't log in any more.
Tried signing in as a new user - and that seemed to work (so not an issue with their site/my connection).

Raised a ticket about not being able to login and just got this response:

"Hello goldcd,
 
Thank you for taking the time to follow-up regarding your account closure.
 
After further review of your account, our team has confirmed our decision that your account will remain closed for noncompliance with our Terms of Service.
 
To continue providing all of our members with great services and Rewards, we prohibit any unauthorized activity that could negatively impact our community and site.
 
Please keep in mind that your case is officially closed and this will be a final resolution to this issue."

No email that my account had been closed, no message when I try to login, no reason given when I asked - and I'm still getting emails from them asking me to login and earn myself more points.

Can't even guess what I could have done wrong - answered honestly and manually (app on phone, browser on PC, all from home so same even same IP).

I'd just assumed it was a scam and they never paid out - but seemingly they've been going for years.

Missing £30 is an annoyance - but I'm mainly pissy about the hours I wasted.

I'd be happy to hear if anybody did get the payout (and if people didn't and you're still answering - maybe not to bother wasting your time).