Barclaycard and 3DS Issues

mozzauk

Wonder if anyone else has ever had this problem with Barclaycard, Its a new card,and want  to use the card online I get the error message 3D Secure authentication failed; 

Tried to explain it to Customer Services, and they dont seem to have a clue, cant access chat, the App has gone into send me a Pin Sentry machine...

dr_adidas01

mozzauk said:

Wonder if anyone else has ever had this problem with Barclaycard, Its a new card,and want  to use the card online I get the error message 3D Secure authentication failed; 

Tried to explain it to Customer Services, and they dont seem to have a clue, cant access chat, the App has gone into send me a Pin Sentry machine...

Is it a Barclaycard Avios MasterCard by any chance? 

If so I seem to recall there was a thread when this first came out that 3D Secure wasn’t working straight away and you had to wait a few days to be able to use it online. 

I thought they had fixed the issue of having to wait a few days but it might not be so. 

It could also be that you have pop up windows blocked in your browser which will also stop 3D Secure from working properly. 

born_again

Which o/s browser?

mozzauk

@dr_adidas01 Its a Visa Rewards

@born_again
Its on Linux using Firefox, Windows in Edge or Chrome, and any App   

It gets to the Visa Secure Page and then knocks back to the service with the error above

born_again

Was hoping you were going to say Apple....

Got a windows computer you can try?