We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Chase Bank chargeback Made.com
tkdally
Posts: 5 Forumite
Hi all, I ordered a table from Made.com but never received it because they went bust. I submitted a chargeback request to Chase Bank, provided the evidence they requested, and they initiated a dispute on 17 November.
I was told to wait until 2 January for the merchant to challenge the dispute, which they never did. I have not received a refund from Made.com
Since 3 January I been contacting Chase to find out the status of the dispute and chargeback but I have heard nothing from them. It's quite a large amount of money for me.
What are my options now? Do you have any advice please?
I was told to wait until 2 January for the merchant to challenge the dispute, which they never did. I have not received a refund from Made.com
Since 3 January I been contacting Chase to find out the status of the dispute and chargeback but I have heard nothing from them. It's quite a large amount of money for me.
What are my options now? Do you have any advice please?
0
Comments
-
Forgot to clarify, the purchase was on my MasterCard Debit card so section 75 doesn't apply (lesson learned for me!)0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards