Chase Bank chargeback Made.com

Hi all, I ordered a table from Made.com but never received it because they went bust. I submitted a chargeback request to Chase Bank, provided the evidence they requested, and they initiated a dispute on 17 November.

I was told to wait until 2 January for the merchant to challenge the dispute, which they never did. I have not received a refund from Made.com

Since 3 January I been contacting Chase to find out the status of the dispute and chargeback but I have heard nothing from them. It's quite a large amount of money for me.

What are my options now? Do you have any advice please?

Comments

  • Forgot to clarify, the purchase was on my MasterCard Debit card so section 75 doesn't apply (lesson learned for me!)
Meet your Ambassadors

Categories

  • All Categories
  • 341.7K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 233.9K Work, Benefits & Business
  • 606K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards