Chase Bank chargeback Made.com 18 January at 10:33AM in Shop but don't drop 1 reply 82 views

tkdally

Hi all, I ordered a table from Made.com but never received it because they went bust. I submitted a chargeback request to Chase Bank, provided the evidence they requested, and they initiated a dispute on 17 November.

I was told to wait until 2 January for the merchant to challenge the dispute, which they never did. I have not received a refund from Made.com

Since 3 January I been contacting Chase to find out the status of the dispute and chargeback but I have heard nothing from them. It's quite a large amount of money for me.

What are my options now? Do you have any advice please?

tkdally

Forgot to clarify, the purchase was on my MasterCard Debit card so section 75 doesn't apply (lesson learned for me!)