Denplan Care.. How does the intial apppintment work?

CK1223

Hi @silvercar, sorry I don't think I explained it very well in all my ramblings - it's the head office of my dental practice which has signed me up to Denplan on behalf of my local dental surgery. 
I have 11 days left to cancel the agreement with Denplan so if my local surgery can't shed any light when I call them later today, I'll call denplan to cancel. 

Many thanks :⁠-⁠)

brook2jack2

Except it will not be Denplan that op spoke to, it will be someone from the administration side of the dental company (I would imagine a well known corporate chain of dental surgeries). 

Phone up the practice (not the company phone line) because they will have to do a check up first before you can be assigned a band to pay Denplan. You will need x rays etc . They can then discuss your wisdom tooth and other outstanding treatment. You need to phone the practice now before the appointment and they can sort out the Denplan mistake. I would imagine your plan will be cancelled , you will pay for your check up and x rays and any other treatment eg hygienist and then informed how much joining Denplan care will cost. 

Denplan is not an insurance , although there is a small insurance element (for emergencies etc) contained in payments. 

CK1223

Hi everyone 

I've just spoken to a very helpful girl at my local dental surgery and she agrees that this has been done completely wrong and she's not sure why I've been signed up to it this way. She's recommended that I change to Denplan Essentials, go for my first checkup and hygiene appointment on this plan, and the dentist can work out there how dentally fit I am and can quote for any work and work out my Care band there. She just wants to double check with the Treatment Co-ordinator that this is the best way of doing it so she's going to give me a call back tomorrow just to confirm and hopefully she can change my plan over the phone, if not then I'll call Denplan to get it sorted. 

Many thanks for all your advice, you've all been great 

silvercar

I was confused, not difficult, I thought that some Denplan head office staff member had sold you the policy. 

Toothsmith

That does sound a bit more sensible.

It is unlikely that a trouble free wisdom tooth will be a reason for not calling you 'dentally fit'. If it's impacted and causing you trouble, then there would be no reason for not referring you to an Oral Surgery dept of your local hospital. That's what I do with my patients and I've been 100% private for ages. I am lucky in that my local Oral Surgery dept is pretty efficient and can get people seen relatively quickly, which I appreciate may not be the case in other parts of the country.