Amazon prime membership
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JT72
Posts: 2 Newbie
Hi has anyone been having issues with Amazon unable to take a new card payment for their monthly subscription?
NatWest recently issued me a new Mastercard debit card, my old Visa debit expired 31st December. I added this new card on my Amazon app account as soon as I got it beginning of December. No issues with ordering items or using it in a Amazon fresh store. As soon 31st December came they suspended my Prime benefits apparently 'due to transaction being declined by my bank'. My bank have confirmed there is no issue with my card and no transactions have been declined from their side. I even got a online verification from Amazon app to my bank to confirm my card(see screenshot below). But after days it just kept saying: We are processing the change to your payment method. Thank you for your patience.
After contacting Amazon customer services and lots of to-ing and fro-ing it turns out they may have a glitch on the app as I got they to admit as much (see screenshot below). So now I have to cancel my membership and resubscribe, but after attempting to cancel it says I still have until 31st January to use my Prime benefits. But it also says the account is suspended until my payment method has been updated.
This is a impossible and ridiculous situation I can't seem to resolve - any advice or help would be greatly appreciated! Thank you.
(Image removed by Forum Team)
NatWest recently issued me a new Mastercard debit card, my old Visa debit expired 31st December. I added this new card on my Amazon app account as soon as I got it beginning of December. No issues with ordering items or using it in a Amazon fresh store. As soon 31st December came they suspended my Prime benefits apparently 'due to transaction being declined by my bank'. My bank have confirmed there is no issue with my card and no transactions have been declined from their side. I even got a online verification from Amazon app to my bank to confirm my card(see screenshot below). But after days it just kept saying: We are processing the change to your payment method. Thank you for your patience.
After contacting Amazon customer services and lots of to-ing and fro-ing it turns out they may have a glitch on the app as I got they to admit as much (see screenshot below). So now I have to cancel my membership and resubscribe, but after attempting to cancel it says I still have until 31st January to use my Prime benefits. But it also says the account is suspended until my payment method has been updated.
This is a impossible and ridiculous situation I can't seem to resolve - any advice or help would be greatly appreciated! Thank you.
(Image removed by Forum Team)
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Comments
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Sorry admin team have removed a image due to personal info displayed. I have edited the info out and re-posted.
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If the app is a problem, can you try another way ie mobile browser to access Amazon website (you may need to use incognito mode on device that contains the app), or use a laptop to access your account?0
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Hi OP
Have you cleared your cookies?
Thanks0 -
Hey, did you get this sorted? Having same issue0
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