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Specavers hearing aids - Is this anti-competitive behaviour?
in Consumer rights
13 replies 869 views
OK. I've been very happy with Specsavers for many years. but after my mother died I'm not so sure. Despite her poor hearing, my mother never took to the expensive (£1300) hearing aids we purchased from Specsavers. After her death I asked Specsavers if they could re-program the hearing aids so that I could get some value back from the almost-pristine devices. I was surprised that they refused to do so. I believe that this constitutes anti-competitive behaviour in that it appears to be Specsavers intention to prevent a second-hand market arising in the field of these expensive devices. This might be in breach of the Consumer Rights Act. How many things can you buy for £1300 that are in pristine condition but have absolutely no re-sale value? This may be endemic in the audiology industry, however, but it surely it isn't right.
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See info in this link - https://www.nhs.uk/conditions/hearing-aids-and-implants/#:~:text=The benefits of getting a,follow-up appointments or aftercare
I know Specsavers do hearing tests and I actually agree 100% with their practice of not manipulating personal hearing aids that have been made specifically for one person to use. I don't agree that it constitutes any bad practice at all, nor is it a contravention of any Consumer Rights Act. Second hand hearing aids are not something to be encouraged, as far as I'm concerned.
I'd see my GP and then take it from there.
For £1,850 John Pacey-Lowrie Ltd. will make you a glass eye (ocular prosthesis) to the exact shape of your socket, but I bet it would not get many bidders on eBay.
What about false teeth? You might be able to get your deceased grandmother's hardly worn dentures re-fitted to your gums but the second-hand value must be very small.