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British Gas - 'Something went wrong'
Universal18
Posts: 16 Forumite
in Energy
Anyone else having problems accessing there billing account and other pages after logging on to their account.
Its been like this for weeks. I sent them a message saying I could not access the billing information and they rang me and I spoke to a lady who suggested it was due to a technical update. She even said try logging out and then back in, but that didn't make any difference either.
I was able to logon using the app on my phone and take a screen shot showing the monthly amount I am now paying, but that is now saying I don't appear to have an energy account. All very strange.
Its been like this for weeks. I sent them a message saying I could not access the billing information and they rang me and I spoke to a lady who suggested it was due to a technical update. She even said try logging out and then back in, but that didn't make any difference either.
I was able to logon using the app on my phone and take a screen shot showing the monthly amount I am now paying, but that is now saying I don't appear to have an energy account. All very strange.
0
Comments
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It does happen, I think it's just traffic volume and in my experience corrects itself if you try later.0
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