Hildebrand Bright

Sterlingtimes

I have lost my connection today. Bright has failed. I have to add a network called Glow-BE4C7C. I have done it several times before, but today I cannot add that network. Can anyone help, please?

Lorian

Do you have their in home display? If so is it powered on.

Sterlingtimes

Lorian said:

Do you have their in home display? If so is it powered on.

Yes, I have a Chamaeleon IHD and Geo is currently trying to get a Trio IHD to connect to work with my Drayton Wiser system. Is there a conflict? 

EricMears

Sterlingtimes said:

I have lost my connection today. Bright has failed. I have to add a network called Glow-BE4C7C. I have done it several times before, but today I cannot add that network. Can anyone help, please?

It's working OK for me.

I've had the app claiming that it's lost connection to its own network or my local network or both in the past.   I've found that I can either mess about for hours trying to reconnect or just switch it off for several hours when it seems to recover on its own !

Sterlingtimes

ThEricMears said:

Sterlingtimes said:

I have lost my connection today. Bright has failed. I have to add a network called Glow-BE4C7C. I have done it several times before, but today I cannot add that network. Can anyone help, please?

It's working OK for me.

I've had the app claiming that it's lost connection to its own network or my local network or both in the past.   I've found that I can either mess about for hours trying to reconnect or just switch it off for several hours when it seems to recover on its own !

Thank you for confirming that yours works. Yes, I have tried for several hours. I will leave it for now and try again in a few days. In the meantime, Octopus has some online stats that are not quite as good (and which are slightly different numerally than Bright), but I will have to make do with them.

P.S. I am not quite sure what the Glow network does. Is it just for setup, or is it a permanent requirement?

EricMears

Sterlingtimes said:

ThEricMears said:

Sterlingtimes said:

I have lost my connection today. Bright has failed. I have to add a network called Glow-BE4C7C. I have done it several times before, but today I cannot add that network. Can anyone help, please?

It's working OK for me.

I've had the app claiming that it's lost connection to its own network or my local network or both in the past.   I've found that I can either mess about for hours trying to reconnect or just switch it off for several hours when it seems to recover on its own !

Thank you for confirming that yours works. Yes, I have tried for several hours. I will leave it for now and try again in a few days. In the meantime, Octopus has some online stats that are not quite as good (and which are slightly different numerally than Bright), but I will have to make do with them.

P.S. I am not quite sure what the Glow network does. Is it just for setup, or is it a permanent requirement?

I'm not really sure what it does either !  Even though Bright seems to be working OK there's no sign of another network I could join.

I'd suggest you contact Glow support (support@glowmarkt.com )  if it still won't connect.

Never really understood why Octopus can get 3 decimal places in their results but when I download half-hourly meter readings from Glow I only get 1 dp plus 0 or 5 in second.

Sterlingtimes

I wonder whether I have a meter problem because Octopus has also failed to collect stats since 24th. I wonder whether Geo hasn't had the network rebooted because that's another device that is failing to connect. 

EricMears

Sterlingtimes said:

I wonder whether I have a meter problem because Octopus has also failed to collect stats since 24th. I wonder whether Geo hasn't had the network rebooted because that's another device that is failing to connect. 

Plausible - but again Glow support  should be able to help.

IF you get a helpful operator,  Octopus should also be able to help and might even reboot meter for you.

Sterlingtimes

EricMears said:

Sterlingtimes said:

I wonder whether I have a meter problem because Octopus has also failed to collect stats since 24th. I wonder whether Geo hasn't had the network rebooted because that's another device that is failing to connect. 

Plausible - but again Glow support  should be able to help.

IF you get a helpful operator,  Octopus should also be able to help and might even reboot meter for you.

Thank you, again. You were spot on. Shortly after I gave up completely, the app just reconnected. 

EricMears

Sterlingtimes said:

Thank you, again. You were spot on. Shortly after I gave up completely, the app just reconnected. 

Don't ask how many times that's happened to me !  The more I try to follow their 'instructions' , the less likely it becomes that it reconnects (but it usually runs for months without problems).