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Rosolite Mortgages - anyone have experience with?

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I'm trying to pay off preferably in a lump some some or most of an interest only mortgage but the website states there may be penalties if you overdo overpayments and its not clear how to do so in anycase - the site also says to contact us in the event of -

The only contact details are via post(!) or phone direct - except that after you go through a million questions and menus you simply are left in a call queue which self terminates after about 3/4 of an hour or so - nice.

Anyone have any experience/tips/advice? TIA
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