Solax 5.8 kWh battery with Solax AC Invertor

Oscarmax

Excuse my grammar I suffered a severe brain injury several years ago.

On the 12th of October a local company fitted a Solax 5.8 Triple battery and AC invertor to my existing 4.4 kWh solar array, I have been chasing this company since the 25th of October for a receipt for payment and associated paperwork, to date I have only received a receipt and finally on Thursday the Solax user handbooks.

I have tried chasing the company for my warranty by email, they informed me my warranty is with Solax, to date they have not given me a warranty or term or conditions, all I have received is a face photocopy of a job sheet.

Yesterday I received a HIES  10-year guarantee, however this is covers if the company goes into liquidation, in the term it requires proof of the installer warranty otherwise all claims will be refused.

I contacted the company by phone and explained, basically they are not interested, I then received an email of the company stating I am not to contact the company by phone and all correspondence in writing.

Officer_Dibble

Hi Oscarmax. Sorry to hear about your installer woes. Rings a few bells with me. HIES could be your first point of contact, they might pass you on to NAPIT. At the moment NAPIT are insisting on a very rigorous hand over pack from my installers (8 months late). If the installers had just given me some basic paperwork at the time they'd have saved themselves a huge amount of work!

Oscarmax

Officer_Dibble said:

Hi Oscarmax. Sorry to hear about your installer woes. Rings a few bells with me. HIES could be your first point of contact, they might pass you on to NAPIT. At the moment NAPIT are insisting on a very rigorous hand over pack from my installers (8 months late). If the installers had just given me some basic paperwork at the time they'd have saved themselves a huge amount of work!

At one stage they informed me battery installation would not be covered with HIES, it was only when I pointed that according to their site, they highlight all work is covered by HIES warranty?

They have now banned me from contacting them by phone and all contact to be in writing, I contacted HIES, strangely they have now admitted it was an oversite I should have been sent a handover pack ?

Let's see what happens next

Oscarmax

This morning we received a letter containing some document, unfortunately, a receipt for the Solax battery storage, and form some strange reason a photocopy of the contract for the solar panel we had fitted in March ?.

I have now phoned HIES who have advised to issue the company with a formal letter of complaint.

Oscarmax

The installer has changed it internet site this morning, they have removed HIES, Approved Code Trading Standards Ltd and NAPIT.

QrizB

Oscarmax said:

The installer has changed it internet site this morning, they have removed HIES, Approved Code Trading Standards Ltd and NAPIT.

That doesn't sound great.

kvothe

Can you name and shame the installer? 
Also can you leave a negative review on the MCS website?

Oscarmax

Contacted NAPIT this morning who in turn phone the installer whilst I was on their site, the installers informed NAPIT they hold membership for solar panel installations, but not for battery installations?

What I find really strange yesterday afternoon, the installation company sent around 2 engineers to carry out a health check on the installation, i am really confused.

Oscarmax

Oscarmax said:

This morning we received a letter containing some document, unfortunately, a receipt for the Solax battery storage, and form some strange reason a photocopy of the contract for the solar panel we had fitted in March ?.

I have now phoned HIES who have advised to issue the company with a formal letter of complaint.

Going to contact the HIES in the morning the formal letter of complaint was sent recorded delivery on Monday morning 28th November first class recorded delivery, to date I have heard nothing from the company.

Oscarmax

Oscarmax said:

Oscarmax said:

This morning we received a letter containing some document, unfortunately, a receipt for the Solax battery storage, and form some strange reason a photocopy of the contract for the solar panel we had fitted in March ?.

I have now phoned HIES who have advised to issue the company with a formal letter of complaint.

Going to contact the HIES in the morning the formal letter of complaint was sent recorded delivery on Monday morning 28th November first class recorded delivery, to date I have heard nothing from the company.

HIES is informed this morning they are now going to direct with the installer.

Oscarmax

HIES has contacted the installer and now forwarded us with all the relevant documentation including the installer 10 years parts and labour warranty.