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Halifax not sending me letters regarding my mortgage
in Mortgages & endowments
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I'm sure the answer is half as long as a piece of string, but I'm just trying to get a rough idea of how long it's likely to take.
The bottom line is that there are 35 (!) letters that Halifax are claiming to have sent me since January this year -- including interest rate notifications, the annual statement, and various ones regarding the end of my mortgage -- none of which I have received, nor can I see online, nor can I get them to email me.
People are trying to interpret your complaint and understand your circumstances but you have not provided any clarity in what and why you feel Halifax have been negligent.
Perhaps you could itemise the basis, bullet points, for your complaint on here and people can assess and understand if it is valid.
What you expect from Halifax
Why you expect it?
How you have requested?
How they have responded?
Why you consider they have failed to meet their obligations?
If you cannot do this and communicate the issue effectively the ombudsman cannot make an accurate determination.
Int Rate: 1.19% fixed until Nov 2026 (7.25% follow on rate?) Cap+Int Repaid: £65100 (32%) £80,704 (40%) £82468 (40.48%)£89507 (43%)
Target MF date: Nov 2026 Current MF date: Dec 2029, Nov 2029, Apr 2029
Target Int Saving: £21,709 Current Int Saved: £12,350, £13,421, £16,991, £17,989
Have you already made a formal complaint with Halifax and have you received a formal reply from them as that's the first thing that the Ombudsman will ask.