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NatWest mortgage - indemnity policy

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Hi im just wondering if anyone could advise or has been through something similar. 
We are at the final stages of buying a house due to complete on Friday. 
However our solicitor has informed us that due to the property being leasehold and the landlord being unknown ground rent hasn’t been collected, the solicitor has set up indemnity insurance to cover this , this has been sent to NatWest for approval however we have not heard back of them and contracts can not be exchanged until then. The worry is that now NatWest will reject this and the mortgage withdrawn. ?? Can anyone help 
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