PIP case manager's call missed

Digital_2012

Hi guys

Need some advice, i sent my PIP review form back to DWP.

Yesterday PIP case manager called me out of the blue which i missed rang back been told that because case manager needed some answers regarding review form which she was unable to get as i did not attend the call now they sent my case back for medical assessment.

Alice_Holt

What advice do you need?

Sounds like you will now have an assessment:
https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/help-with-your-claim/your-assessment/

Digital_2012

Can i ask them to reconsider their decision because when they call me that time i was sleeping due to my medication and sleeping disorders 

HillStreetBlues

With PIP I had a call out of the blue not sure what the title was (did I answer),  asked me a few questions about my form. and got an award without a new assessment.

I would have though that if you answered they believed they could have made a decision just on the form and the call as can't see another reason why they would call. But it seems very harsh if that's the case just missing a single call.

EDIT.
I don't know how the system works,  but could it just be pending a medical (that's on hold)  and the person will call back? Some with knowledge might be able to answer that.

Digital_2012

They said that my case forwarded to dm without assessment just because they could not get answers they needed they referred back for medical assessment 

Digital_2012

Right okay i just rang back pip and talked to MR team, they advised me that when i received the appointment letter then ring us back then they will be able to help

poppy12345

Digital_2012 said:

Right okay i just rang back pip and talked to MR team, they advised me that when i received the appointment letter then ring us back then they will be able to help

MR team? MR is Mandatory Reconsideration. I don't understand what they mean by this. Please remember that when you ring PIP you are talking to someone from a call centre. If your file has been sent to the health assessment providers then it is now out of DWPs hands. If an assessment is needed then you will be sent and appointment date and time, which you will then need to attend.

Digital_2012

Hi poppy i rang pip and there is an option for MR team i told them whole story and asked them if they can reconsider the decision for medical assessment then she advised me to wait for the medical appointment letter and ring them back