Dunelm refund policy

maggiegb

I bought two photo frames, kept one and returned the other. At the same time I bought some curtains which I  returned (unopened) as they were the wrong colour. I asked for a refund and was told they would only refund cost of curtains less refund on frame and I would have to buy something to the cost of the frame. Their receipt clearly says they offer refunds. Help!

sarah1972

Did you meet the below criteria? Paid the same way for all items? Unopened packaging?

Please note that all refunds will be made back to the original tender type. For your protection, refunds to credit or debit cards will only be processed if the cardholder is present.

Please note, items must:

• Be unused and in their original condition (including all packaging and tags intact)

• Have proof of purchase such as receipt or order confirmation. Without proof of purchase, we are unable to provide a refund or exchange. This does not affect your statutory consumer rights.