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Blue light card delays?

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mrkds
mrkds Posts: 138 Forumite
Fifth Anniversary 100 Posts Name Dropper
edited 31 October 2022 at 3:21PM in Shop but don't drop
Hi all.

Is anyone having issues registering or renewing their blue light card? I renewed my BLC on 11th Oct (old card is now expired).  I've paid and submitted my work ID but not recieved anything yet. I've sent a couple of emails and raised a ticket on their ticketing system. No reply to anything! The app just says 'Card status: card printing' which it has been saying for over 2 weeks now.

Is anyone else having the same problem or does anyone know another way to contact BLC (they don't seem to have  working phone number). 

Comments

  • kiss_me_now9
    kiss_me_now9 Posts: 1,466 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    They are an absolute nightmare and have been for a good few months now I'm afraid. 

    I messaged them back in early August (!) to get my name changed to my married name on my account. My card was lost at the time so I reported it as such. All they've done is repeatedly reinstate my card - which I no longer have - and ignore my emails, facebook messenger messages and instagram messages to actually read the ticket I've submitted. Last contact I had from them was 3 week ago saying they need my marriage certificate again which they've had three times now. 

    If you look on their facebook page you'll see that the problems are widespread and a lot of people are very annoyed.
    £2023 in 2023 challenge - £17.79 January

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