British Gas - Can't Access Online Account

[Deleted User]

Hi,

use this LINK to send meter reading.

Grizzlebeard

frugalmacdugal said:

Hi,

use this LINK to send meter reading.

Some years ago I was moved to BG from Ebico(Robin hood) and encountered similar nightmares.

Don't ask me why but for the first six months I could only input meter readings when I was NOT logged in.

A link on their "home page" worked. It was very probably Frugal's LINK...... You had to put in all the tedious details, name, address, account number etc.

But there was no working link for meter readings when logged in to your on line account.

As with all BG's inexplicable quirks I only found this out by accident - the hard way.

Marksfish

I migrated to BG on 1st September (still shows as switch in progress) and am already dealing with the executive office due to the shocking service. Meters sending info (as can be seen on Hugo), but nothing shown on BG app or website. No statement yet, payments all over the place. Can't believe this issue is over a year old! Wish i'd done some better research before moving. Saving a couple of quid on the tariff has come back to bite me in the bum!

Mark

Marksfish

Just to add to this. I received a reply from the executive office today. British Gas online tariffs cannot deal with multi rate meters.  I will therefore be moving again (thanks for adding 2 new credit accounts to my file BG!) to a company who can provide usage on multi use meters (EV tariff), online billing and monthly statements.

Gerry1

Marksfish said:

British Gas online tariffs cannot deal with multi rate meters.

That's news to me.  I have a non-smart E7 meter supplied by BG. I've changed to single rate billing without any problem.

Mine's a 4-terminal meter.  Perhaps BG are unable or unwilling to support 5-terminal meters / contactors?

Mrs_Z

Thank you @frugalmacdugal for the link - meter reading submitted.
Still no progress in getting logged on to our on-line account.  Received an e-mail to reset my password, which then still gets to an error message of "Sorry, but we are having technical problems". Decided this issue has taken far too much of my time and energy and switching on to Octopus energy now. So far, have been very impressed with their communications.  They even sent an automated e-mail (about meter readings) to which you can reply!!! 

BGissues

Hi,

I moved house early September to find supplier is British Gas. I registered with them and pay DD each month. They’ve been asking for meter reading/saying I have a statement so I tried to register for an online account to view everything.

So far I have tried everything but it will not allow me to register despite triple checking my information and account number. I have queued in their online chat but usually start at 500th in the queue and it either times out or never seems to go anywhere. 

I have launched an official complaint to them and hoping I can get logged in asap. I have previously been with Scottish Power, Eon and Npower and never had this issue.

Anyone got any advice other than leaving (I have a year contract with an exit fee - taken before I knew this was an issue)

Gerry1

Welcome to the forum.

BG are moving all customers to a new billing system.  IIRC you're on the old system if your account number starts with 8 and on the new one if it starts with A.

You're probably in limbo right now; they do warn that it can take a few weeks before everything works.  Keeping trying every few days.  Also try the app if you've been trying on the website, and vice versa.