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Removing a charge on a property

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Hi. Trying to get charge lifted on my property. It was a secured loan,  since repaid and am hoping to complete on my sale if the property on 28/10. Alliance and Leicester (now Santander) say they sent necessary paperwork to the Land Registry on 6/10 to get this removed but Land Registry have no record of this. I’ve been told I can’t check with the Admin team at A&L/Santander as they are not customer interfacing. Stuck between a rock and a hard place. Can anyone advise please?

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  • sourcrates
    sourcrates Posts: 31,440 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    edited 20 October 2022 at 6:52PM
    Lang Registry rep posts on here regularly, usually on this thread -

    Charging Order? The myth - Page 476 — MoneySavingExpert Forum

    Try asking on there.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Land_Registry
    Land_Registry Posts: 6,133 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper
    Hi. Trying to get charge lifted on my property. It was a secured loan,  since repaid and am hoping to complete on my sale if the property on 28/10. Alliance and Leicester (now Santander) say they sent necessary paperwork to the Land Registry on 6/10 to get this removed but Land Registry have no record of this. I’ve been told I can’t check with the Admin team at A&L/Santander as they are not customer interfacing. Stuck between a rock and a hard place. Can anyone advise please?
    If we haven’t received it then whoever contacted Santander/or the lender themselves are the ones to approach. 
    Land Reg say it’s not been received so please check it was actually sent and confirm - see what they say as someone approached the lender it seems 
    Official Company Representative
    I am the official company representative of Land Registry. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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