Money Moral Dilemma: Should we walk away from the window fitter who won't fit our windows?

MSE_Kelvin
MSE_Kelvin Posts: 387 MSE Staff
Seventh Anniversary 10 Posts Photogenic Name Dropper
This week's MoneySaver who wants advice asks...

A year ago, we hired a tradesperson to fit a window and patio doors. He tells us he's had them made, but he still hasn't fitted them, and only responds to calls and messages to give reasons why he can't do the job. Winter's approaching and we want this done to stop draughts - we've asked other tradespeople, but they say they won't fit windows or doors they've not personally measured up. We've not paid anything yet, and don't want to leave him out of pocket, but we need this sorted. Should we keep trying to contact our absentee window fitter or walk away?

Unfortunately the MSE team can't answer Money Moral Dilemma questions as contributions are emailed in or suggested in person. They are intended to be a point of debate and discussed at face value. Remember that behind each dilemma there is a real person so, as the forum rules say, please keep it kind and keep it clean.

B) If you haven’t already, join the forum to reply.
:/ Got a Money Moral Dilemma of your own? Suggest an MMD.
«1345

Comments

  • jbainbridge
    jbainbridge Posts: 2,024 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    It's more than likely they haven't been made. Give him one final deadline and then when he fails to get in touch crack on with someone else.
  • staggered
    staggered Posts: 350 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Write to him, recorded delivery, explaining that you've waited over a year, don't think this delay is acceptable, and if he doesn't fit the windows in (6?) weeks you no longer want to proceed.
  • Ed264
    Ed264 Posts: 136 Forumite
    Third Anniversary 100 Posts
    It's beyond my comprehension how you've let this drag on for a whole year! I'd be very surprised if he's actually had them made at all, otherwise he'd be eager to fit them and take your money. Don't contact him again, forget him and find a reputable fitter. Any tradesperson, of whatever trade, will not accept a customer's own measurements, and will insist on taking their own measurements for accuracy and security.
  • Groom
    Groom Posts: 73 Forumite
    Fourth Anniversary 10 Posts
    I doubt if he's had them made, if he had and you haven't paid him anything, he'd want to get them fitted as the company would be after him for money.  Did he give you a contract with estimated dates? I recently had a porch and bifolding patio doors fitted and I was given details of all stages. From measuring to fitting took 10 weeks. Write to him and tell him that unless you hear from him within 21 days with a definite date for them to be fitted, you will be contacting another firm. 
  • hairywalrus
    hairywalrus Posts: 15 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    edited 18 October 2022 at 8:25PM
    To paraphrase: "Tradesman claims to have incurred costs on materials which would have no value elsewhere, but is going out of his way to avoid recovering those costs and/or make a profit by finishing the job".

    Sounds like he's lying, to me, or has found more profitable business elsewhere.  Move on.
  • REJP
    REJP Posts: 325 Forumite
    Sixth Anniversary 100 Posts Name Dropper
    Simple. Write and cancel the order, then run away.  Keep a copy of correspondence.
  • There's no way he would of had the windows made at his own cost without being eager to get his money back by fitting them for you. I think you can be certain they don't exist. Send him a recorded letter stating if the windows are not fitted in a month then you will employ another firm to make and install your Windows.
  • Your phone conversations could be viewed as an agreement to defer the contract fulfilment date, so technically you could be in breach of contract if you just withdraw. As suggested earlier a letter with a final installation date in the very near future should cover you. 
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 349.9K Banking & Borrowing
  • 252.6K Reduce Debt & Boost Income
  • 453K Spending & Discounts
  • 242.8K Work, Benefits & Business
  • 619.7K Mortgages, Homes & Bills
  • 176.4K Life & Family
  • 255.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.