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Aviva incompetence

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  • dunstonh said:
    lollynerd said:
    Yes, it's an AV, which means it's a legacy plan, right?
    Plans that start AV indicate Aviva platform which operates out of Glasgow.     That is a modern whole of market platform using the FNZ software which is one of the best going.  Although Aviva's front end is one of the weakest of the FNZ based platforms.  

    I have done very many drawdown cases with them and its an absolute doddle and only rarely had issues.     However, if it a platform that is geared for an intermediary/IFA to use.    Usually, the IFA would key in the drawdown and the software follows what the adviser does.     Aviva recently allowed consumers to give instructions and they will act on them but they are not geared for that.     If you are a DIY investor, then its usually best to use a DIY provider.  Not one aimed at intermediary/IFAs


    Where do ET stem from D? 
  • dunstonh
    dunstonh Posts: 119,640 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Jonty6262 said:
    dunstonh said:
    lollynerd said:
    Yes, it's an AV, which means it's a legacy plan, right?
    Plans that start AV indicate Aviva platform which operates out of Glasgow.     That is a modern whole of market platform using the FNZ software which is one of the best going.  Although Aviva's front end is one of the weakest of the FNZ based platforms.  

    I have done very many drawdown cases with them and its an absolute doddle and only rarely had issues.     However, if it a platform that is geared for an intermediary/IFA to use.    Usually, the IFA would key in the drawdown and the software follows what the adviser does.     Aviva recently allowed consumers to give instructions and they will act on them but they are not geared for that.     If you are a DIY investor, then its usually best to use a DIY provider.  Not one aimed at intermediary/IFAs


    Where do ET stem from D? 
    If my memory serves me, they are on the Norwich Union side of Aviva.  I think I have only seen ET once or twice. 
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Jonty6262
    Jonty6262 Posts: 236 Forumite
    Third Anniversary 100 Posts Name Dropper Photogenic
    dunstonh said:
    Jonty6262 said:
    dunstonh said:
    lollynerd said:
    Yes, it's an AV, which means it's a legacy plan, right?
    Plans that start AV indicate Aviva platform which operates out of Glasgow.     That is a modern whole of market platform using the FNZ software which is one of the best going.  Although Aviva's front end is one of the weakest of the FNZ based platforms.  

    I have done very many drawdown cases with them and its an absolute doddle and only rarely had issues.     However, if it a platform that is geared for an intermediary/IFA to use.    Usually, the IFA would key in the drawdown and the software follows what the adviser does.     Aviva recently allowed consumers to give instructions and they will act on them but they are not geared for that.     If you are a DIY investor, then its usually best to use a DIY provider.  Not one aimed at intermediary/IFAs


    Where do ET stem from D? 
    If my memory serves me, they are on the Norwich Union side of Aviva.  I think I have only seen ET once or twice. 
    I have one and its been a pain in the Harris dealing with aviva
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