London Santander Cycles Season Pass concern

MilesT6060842

Hello all.  I have a concern about London Santander Cycles season passes--have contacted the contact centre over a week ago to get clarity but no response.

Earlier this month, the charging model for the Santander Cycles changed, and they also changed the how the website works (and also the software on the "posts" at the docking stations).  As part of the change access to old statements has been removed (WHY do websites do this, it is not customer friendly!)

My question:  Does anyone have experience of a season pass "auto renewing" on the new website? 
Ideally of a "banked" up season pass bought before the website was changed automatically activating when a current season pass expires? 
(I know this is a long shot since the website was changed fairly recently)  

Background
The old charging model £2 per day for unlimited 30 min rides in the day, £2 for every 30 mins after the first in a ride, season pass £90ish per year (unlimited 30 minute rides)
The new charging model is £1.65 per ride (same fare as bus), no max charge per day, season pass £120 pa/£20 pm free rides of up to 60mins per ride. 
Legacy season passes work under the new charging model until they expire.

I have an annual season pass "banked up", purchased before my current legacy annual pass ends (which is later this month Oct 2022).  The old web site allowed this and I confirmed previously with the context centre that the "banked up" season pass should automatically activate and associate to my (single) physical "key"(fob) when the current season pass expires. 
I have auto pay turned off so the season pass should not "auto renew" with a new charge of £120. 
Fortunately I have a screen shot of the old website which shows the season pass purchase, as proof of payment. 

I will report back here when I get an answer from TfL contact centre. 

I am expecting an activation, or at the very least a refund of the previous pass purchase

MilesT6060842

After some chasing (over 20 days), this was resolved.  My purchased pass was activated as a "legacy annual subscription" (I have tested it today). Zero confirmation/feedback on my call by email, logged into my account (after a few days away) and noticed that the pass was available.

The new Santander Cycles account  webpage has much less information and details compared to what it offered before the September update (the software on the docks was also changed, as well as the pricing structure.)  If there was still the previous detail I wouldn't have had to raise a support question.  An all to common occurrence these days.