Anybody having issues with Opinion Outpost?

I signed up to Opinion Outpost about 3 or 4 weeks ago. Went to cash out my first £5 via Paypal and it said I had  to link my Paypal account, which I did. It then said I should be able to cash out after 72 hours. It is now about 5 days and still get the same message every time I try and cash out. I have messaged their helpdesk day before yesterday, but still not had a reply. Also since then I have had no more surveys? Do you think they have locked me out and now I've lost my £5?  Anyone else had any issues with them? DO they normally reply to your messages? 
Making the debt go down and savings go up

LBM 2015 - debt £57K / Now £33,676

Mortgage 04/24  £17,400 Officially ends June '26 but plan to be MF sooner
Total OPs 2022 - £240   2023 - £1766
OPs so far in 2024 £581.00


Challenges

EF #68  £335/£1000
1p a Day '24 #12  £76/£667.  SPC '24 #41 £12.93
Christmas '24 £12. 
 
Make £5 a day - Apr £53.82/£150            
NSDs April 7/15

My debt free diary...https://forums.moneysavingexpert.com/discussion/6396218/we-will-get-this-debt-down-the-savings-up


Comments

  • olgadapolga
    olgadapolga Posts: 2,273 Forumite
    Name Dropper First Post First Anniversary Xmas Saver!
    They are a nightmare. They respond okay but without any real resolution to anything you ask. The last time I tried  to cash out (vouchers) they kept asking me to change my email address as the one I gave them each time was "not allowed" but they refused to tell me which ones were allowed. I found one that worked, after about ten attempts, cashed out and I haven't returned to them since.
  • Makingabobor2
    Makingabobor2 Posts: 2,867 Forumite
    First Anniversary Photogenic First Post Name Dropper
    They are a nightmare. They respond okay but without any real resolution to anything you ask. The last time I tried  to cash out (vouchers) they kept asking me to change my email address as the one I gave them each time was "not allowed" but they refused to tell me which ones were allowed. I found one that worked, after about ten attempts, cashed out and I haven't returned to them since.
    Thanks for the reply. They did eventually reply to me. Told me to log out, clear my browsing history etc, wait 24 hours and try again! Did all that and still won't work, so have messaged them again. All I get when I try to cash out now is an error message. If they don't reply in a couple of days, I will try & cash out a gift card instead as I now have enough points for that, but not doing any more surveys on there until I know I can get my rewards. 
    What sort of email did they say you had to have? Mine is Hotmail.
    Making the debt go down and savings go up

    LBM 2015 - debt £57K / Now £33,676

    Mortgage 04/24  £17,400 Officially ends June '26 but plan to be MF sooner
    Total OPs 2022 - £240   2023 - £1766
    OPs so far in 2024 £581.00


    Challenges

    EF #68  £335/£1000
    1p a Day '24 #12  £76/£667.  SPC '24 #41 £12.93
    Christmas '24 £12. 
     
    Make £5 a day - Apr £53.82/£150            
    NSDs April 7/15

    My debt free diary...https://forums.moneysavingexpert.com/discussion/6396218/we-will-get-this-debt-down-the-savings-up


  • olgadapolga
    olgadapolga Posts: 2,273 Forumite
    Name Dropper First Post First Anniversary Xmas Saver!
    What sort of email did they say you had to have? Mine is Hotmail.
    They didn't say, that was the problem! I went through loads of sign-ups just to try yet another email provider with them. It was utter madness. I can't remember which one worked as it only worked long enough for me to grab my gift cards and run.
  • Happy to report that they finally sorted out my account and it is all working ok.  Didn't have to change emails or anything, they finally verified it.   Got a lovely chap at their help centre who kept in touch with me while he sent the query to accounts dept and true to his word, kept me up to date with the progress.  Finally managed to cash out my first amount and hopefully will get more surveys and keep going. 
    Making the debt go down and savings go up

    LBM 2015 - debt £57K / Now £33,676

    Mortgage 04/24  £17,400 Officially ends June '26 but plan to be MF sooner
    Total OPs 2022 - £240   2023 - £1766
    OPs so far in 2024 £581.00


    Challenges

    EF #68  £335/£1000
    1p a Day '24 #12  £76/£667.  SPC '24 #41 £12.93
    Christmas '24 £12. 
     
    Make £5 a day - Apr £53.82/£150            
    NSDs April 7/15

    My debt free diary...https://forums.moneysavingexpert.com/discussion/6396218/we-will-get-this-debt-down-the-savings-up


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