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Worth the Ombudsman?
WobagUK
Posts: 37
Forumite
I had a return journey booked on Avanti WC.
When I got to the station on the day, the National Rail app said the return journey would terminate part way back due to staff shortages.
I chose to abandon travel as this would be a problem, and submitted an application for a refund, as you would with any cancellation.
I just heard back that the refund has been denied, as both the outward AND return journey happened (albeit slightly late for reasons unconnected to staff shortages).
So I COULD have gone after all. I can only assume the staffing issues were resolved on the day and the train went the full distance.
How am I supposed to make a decision on whether its appropriate to travel or not if I cant rely on the train company's own data?
When I got to the station on the day, the National Rail app said the return journey would terminate part way back due to staff shortages.
I chose to abandon travel as this would be a problem, and submitted an application for a refund, as you would with any cancellation.
I just heard back that the refund has been denied, as both the outward AND return journey happened (albeit slightly late for reasons unconnected to staff shortages).
So I COULD have gone after all. I can only assume the staffing issues were resolved on the day and the train went the full distance.
How am I supposed to make a decision on whether its appropriate to travel or not if I cant rely on the train company's own data?
0
Comments
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Do you have screenshots etc of the information, and did you check with taff at the station before you abandoned your trip?
Did you request a refund at the station?All posts are my personal opinion, not formal advice Always get proper, professional advice (particularly about anything legal!)0
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